Writing A Letter Of Complaint - Got Reply And Wrong Gearbox Again!!! Post #40

[Steve]

Had a bit of bother with my gearbox, got in touch with trading standards and they advised i write them a letter.

This is what i have so far
Re: Faulty Citroen Saxo VTS Gearbox

I purchased the above from you on 02/08/2007 at a cost of £141.00 via debit card.

As promised it arrived next day, no problems and I was happy with the service.
The gearbox was professional fitted at a local garage, after the garage and I drove the car it turned out the gearbox crunches.

I then made a phone call 10/09/2007 and was passed on to ***** who would arrange for a replacement gearbox to be sent across to me.
The gearbox did not arrive as promised. I do understand situations where you are busy or employees are off due to illness but many a time I was assured it had been sent. After 2 weeks of chasing the gearbox finally arrived on 24/09/2007.
I was really disappointed that I was being assured the gearbox had been sent when it hadn’t.

Before fitting the gearbox I had a garage check the code on the gearbox as it looked fairly old and slightly different to the box which was originally sent and it turns out to be from a different car and not suitable for my Citroen Saxo VTS. It turns out the gearbox is from a Citroen AX 1.1.

So at this point I am fairly unhappy as I now have a gearbox which needs replacing and a gearbox which is useless to me. I have tried to check the code on the original box you sent me to check if it is a VTS gearbox or if I have been sent a Citroen Saxo 1.1 or another Saxo model gearbox but the code has been grinded off?

The Sale of Goods Act 1979 requires all goods supplied to correspond to their description. As this is not the case, I am requesting either a full refund or a replacement Citroen Saxo VTS (1.6 16v) gearbox at your earliest convenience.

I was very impressed with your speedy service at the start and feel disappointed that I have to write this letter.

In the meantime, should you have any queries in relation to this matter, please do not hesitate to contact me on the above e-mail address.

I look forward to your reply.

Yours sincerely,


Anything you would add change?? tried to keep it to one page but its on 2.

Got my another VTS gearbox but shouldnt have to, getting it as a spare.........

[Viper]

i would say thats a bloody good letter steve!

keep it like that

[TheMadSaxo]

Should do the job Steve.

Box went on my old Astra GSI and when the replacement one was fitted, there was no 5th gear!! :panic:

I did what you did and got a replacement but lucky for me, the 2nd one was fine. Sounds like you've been a bit unlucky.

You're well within your rights to ask for a refund - it's a good sign that they sent you a replacement - even though it was the wrong one!

[Jackman]

Wouldnt change anything. thats spot on!

i know where to come if i need to write a letter int he future!

[Steve]

cheers guys i have a paypal account so send the funds across ;)

i think they only sent me a shit second box as they were struggling to find a VTS box and hoping i didnt notice.

Not sure wether to add i will send them their box's back at their expense or not?

[Steve]

need opinions by tomorrow as its going recorded delivery :homme:

[Jackman]

cheers guys i have a paypal account so send the funds across ;)

i think they only sent me a shit second box as they were struggling to find a VTS box and hoping i didnt notice.

Not sure wether to add i will send them their box's back at their expense or not?

Think you should send the boxes back at their expense as it was their mistake..

If they want the Gearboxes back then they will be willing to do so... if they dont then tough shite..

They're cock up. Their responsibility

[Viper]

erm, it depends steve,


have they said they want the other boxes back?

[Mark51]

keep it how it is mate but would add at the end "ps. your a set of c**ts tbh ftw"

[TheMadSaxo]

Can't they just collect ?

I'd use someone else once I'd got a full refund.

[Steve]

erm, it depends steve,


have they said they want the other boxes back?

well they didnt seem arsed they just said what happens we send you new one send old one back when you get chance lmao

keep it how it is mate but would add at the end "ps. your a set of c**ts tbh ftw"

was going to start dear mr pikey :A:

[Viper]

steve, send them the wrong one back :A: :d :y:

[vidal]

Re: Faulty Citroen Saxo VTS Gearbox

I purchased the above from you on 02/08/2007 at a cost of £141.00 via debit card.

As promised it arrived next day, no problems and I was happy with the service.
The gearbox was professional fitted at a local garage, after the garage and I drove the car it turned out the gearbox crunches.

I then made a phone call 10/09/2007 and was passed on to ***** who would arrange for a replacement gearbox to be sent across to me.
The gearbox did not arrive as promised. I do understand situations where you are busy or employees are off due to illness but many a time I was assured it had been sent. After 2 weeks of chasing the gearbox finally arrived on 24/09/2007.
I was really disappointed that I was being assured the gearbox had been sent when it hadn’t.

Before fitting the gearbox I had a garage check the code on the gearbox as it looked fairly old and slightly different to the box which was originally sent and it turns out to be from a different car and not suitable for my Citroen Saxo VTS. It turns out the gearbox is from a Citroen AX 1.1.

So at this point I am fairly unhappy as I now have a gearbox which needs replacing and a gearbox which is useless to me. I have tried to check the code on the original box you sent me to check if it is a VTS gearbox or if I have been sent a Citroen Saxo 1.1 or another Saxo model gearbox but the code has been grinded off?

The Sale of Goods Act 1979 requires all goods supplied to correspond to their description. As this is not the case, I am requesting either a full refund or a replacement Citroen Saxo VTS (1.6 16v) gearbox at your earliest convenience.

I was very impressed with your speedy service at the start and feel disappointed that I have to write this letter.

In the meantime, should you have any queries in relation to this matter, please do not hesitate to contact me on the above e-mail address.

I look forward to your reply.

Yours sincerely,


Bold corrections.

Re: Faulty Citroen Saxo VTS Gearbox

I purchased the above from you on 02/08/2007 (insert order number)at a cost of £141.00 via debit card.

As promised it arrived next day, no problems and I was happy with the service.
The gearbox was professional fitted at a local garage, after the garage and I drove the car it turned out the gearbox crunches. Replace with "The gearbox was professionally fitted at a local garage, and upon road testing the car the gearbox crunches.

I then made a phone call 10/09/2007 and was passed on to ***** who would arrange for a replacement gearbox to be sent across to me.
The gearbox did not arrive as promised. I do understand situations where you are busy or employees are off due to illness but many a time I was assured it had been sent. After 2 weeks of chasing the gearbox finally arrived on 24/09/2007.
I was really disappointed that I was being assured the gearbox had been sent when it hadn’t.

Before fitting the gearbox I had a garage check the code on the gearbox as it looked fairly old and slightly different to the box which was originally sent and it turns out to be from a different car and not suitable for my Citroen Saxo VTS. It turns out the gearbox is from a Citroen AX 1.1.

So at this point I am fairly unhappy as I now have a gearbox which needs replacing and a gearbox which is useless to me. I have tried to check the code on the original box you sent me to check if it is a VTS gearbox or if I have been sent a Citroen Saxo 1.1 or another Saxo model gearbox but the code has been grinded ground off?

The Sale of Goods Act 1979 requires all goods supplied to correspond to their description. As this is not the case, I am requesting either a full refund or a replacement Citroen Saxo VTS (1.6 16v) gearbox at your earliest convenience. You could insert the Citroen Part number if known.

I was very impressed with your speedy service at the start and feel disappointed that I have to write this letter.

In the meantime, should you have any queries in relation to this matter, please do not hesitate to contact me on the above e-mail address.

I look forward to your reply.

Yours sincerely,

Run the letter through a spell-checker, then let us see the results.

Good luck.

V.

[tif992ss]

I'm not quite sure if this helps at all , but iirc there's some thing called distance selling laws , reguarding warranty etc
http://www.businesslink.gov.uk/bdotg/action/detail?type=RESOURCES&itemId=1073792574

cheers Tiff

[LittleDude101]

i would say keep it as it is, could however add... I would like you to phone me upon recieving this letter - or something like that.

just so you know they have got it. If you dont hear anything, and phone next week, the can deny all knowledge

[Steve]

Bold corrections.

Re: Faulty Citroen Saxo VTS Gearbox

I purchased the above from you on 02/08/2007 (insert order number)at a cost of £141.00 via debit card.

As promised it arrived next day, no problems and I was happy with the service.
The gearbox was professional fitted at a local garage, after the garage and I drove the car it turned out the gearbox crunches. Replace with "The gearbox was professionally fitted at a local garage, and upon road testing the car the gearbox crunches.

I then made a phone call 10/09/2007 and was passed on to ***** who would arrange for a replacement gearbox to be sent across to me.
The gearbox did not arrive as promised. I do understand situations where you are busy or employees are off due to illness but many a time I was assured it had been sent. After 2 weeks of chasing the gearbox finally arrived on 24/09/2007.
I was really disappointed that I was being assured the gearbox had been sent when it hadn’t.

Before fitting the gearbox I had a garage check the code on the gearbox as it looked fairly old and slightly different to the box which was originally sent and it turns out to be from a different car and not suitable for my Citroen Saxo VTS. It turns out the gearbox is from a Citroen AX 1.1.

So at this point I am fairly unhappy as I now have a gearbox which needs replacing and a gearbox which is useless to me. I have tried to check the code on the original box you sent me to check if it is a VTS gearbox or if I have been sent a Citroen Saxo 1.1 or another Saxo model gearbox but the code has been grinded ground off?

The Sale of Goods Act 1979 requires all goods supplied to correspond to their description. As this is not the case, I am requesting either a full refund or a replacement Citroen Saxo VTS (1.6 16v) gearbox at your earliest convenience. You could insert the Citroen Part number if known.

I was very impressed with your speedy service at the start and feel disappointed that I have to write this letter.

In the meantime, should you have any queries in relation to this matter, please do not hesitate to contact me on the above e-mail address.

I look forward to your reply.

Yours sincerely,

Run the letter through a spell-checker, then let us see the results.

Good luck.

V.

i agree with your bold ideas keeping citroen saxo vts 1.6 16v in bold so they cant say we thouht you meant VTR.
Cant put citroen part number for gearbox as VTS gearbox's have different codes.
Didnt get order number but have the order form they sent and reciept.

[Steve]

i would say keep it as it is, could however add... I would like you to phone me upon recieving this letter - or something like that.

just so you know they have got it. If you dont hear anything, and phone next week, the can deny all knowledge

its going recorded delivery and they are getting 14 days before i have to re inform trading standards but am sure they will get back in touch, they did seem genuine enough but at the end of teh day its money on the line :homme:

[Steve]

Now it reads

Re: Faulty Citroen Saxo VTS Gearbox

I purchased the above from you on 02/08/2007 at a cost of £141.00 via debit card.

As promised it arrived next day, no problems and I was happy with the service.
The gearbox was professionally fitted at a local garage, and upon road testing the car the gearbox crunches.

I then made a phone call 10/09/2007 and was passed on to **** who would arrange for a replacement gearbox to be sent across to me.
The gearbox did not arrive as promised. I do understand situations where you are busy or employees are off due to illness but many a time I was assured it had been sent. After 2 weeks of chasing the gearbox finally arrived on 24/09/2007.
I was really disappointed that I was being assured the gearbox had been sent when it hadn’t.

Before fitting the gearbox I had a garage check the code on the gearbox as it looked fairly old and slightly different to the box which was originally sent and it turns out to be from a different car and not suitable for my Citroen Saxo VTS. It turns out the gearbox is from a Citroen AX 1.1.

So at this point I am fairly unhappy as I now have a gearbox which needs replacing and a gearbox which is useless to me. I have tried to check the code on the original box you sent me to check if it is a VTS gearbox or if I have been sent a Citroen Saxo 1.1 or another Saxo model gearbox but the code has been ground off?

The Sale of Goods Act 1979 requires all goods supplied to correspond to their description. As this is not the case, I am requesting either a full refund or a replacement Citroen Saxo VTS (1.6 16v) gearbox at your earliest convenience.

I was very impressed with your speedy service at the start and feel disappointed that I have to write this letter.

In the meantime, should you have any queries in relation to this matter, please do not hesitate to contact me on the above e-mail address.

I look forward to your reply.

Yours sincerely,

[vidal]

Grounded should read ground.

V.

[tif992ss]

I would agree that Vidal seems very switched on and its going off on a tangent alittle , but googled "vidal"
http://en.wikipedia.org/wiki/Vidal
not on the list are you ? LOL

[vidal]

I would agree that Vidal seems very switched on and its going off on a tangent alittle , but googled "vidal"
http://en.wikipedia.org/wiki/Vidal
not on the list are you ? LOL

You will have to do much, much better than that. :hug:

[Steve]

Got a call this morning, said got my letter do i still need a vts box took ages to source but they have one, was supposed to be sent today :y: hopefully be here tomorrow and fit the bugger thursday!

[maynard]

Got a call this morning, said got my letter do i still need a vts box took ages to source but they have one, was supposed to be sent today :y: hopefully be here tomorrow and fit the bugger thursday!

wooh bit of a result if you get the right one at least.

[Steve]

wooh bit of a result if you get the right one at least.

if its teh right one and if it works, they dont want the other box's back! well never asked. so quids in i believe! see them on ebay soon! going to use the casing off one to swap out with my bust VTS box and have a go at rebuilding it, it has a hole in it from when i blew it :p

[xsmile_be_happyx]

lol woooo, glad its hopefully sorted steve :)

[maynard]

if its teh right one and if it works, they dont want the other box's back! well never asked. so quids in i believe! see them on ebay soon! going to use the casing off one to swap out with my bust VTS box and have a go at rebuilding it, it has a hole in it from when i blew it :p

if they havent mentioned the old boxes, dont mention them to them!

have a go at it and quids in i say!

[saxooxas]

nice that you get a reply and good luck :y: (also wanted to say if you look on the list of vidals youve got nacho vidal - bi-sexual porn star... hmmm wonder if thats the vidal on here) lol

[tif992ss]

nice that you get a reply and good luck :y: (also wanted to say if you look on the list of vidals youve got nacho vidal - bi-sexual porn star... hmmm wonder if thats the vidal on here) lol

defo not that vidal bud , nowhere near the mark and you wont guess

[Wayne]

spot on mate, wouldn't change anything, very good letter.

[Luke]

Looks like you have some luck mate.

What's happening with the car at the minute then?

[Steve]

Well just got back from amsterdam the box came 2 days ago, was chuffed to see it looks in good condition, checked the code.......

Fucking 1ltr gearbox :n:

[vidal]

With all the trouble you've had, get a 1 litre - seriously, get on to trading standards. The goods are not as described or fit for purpose.

V.

[Steve]

With all the trouble you've had, get a 1 litre - seriously, get on to trading standards. The goods are not as described or fit for purpose.

V.

already been to them and did as they said, going to e-mail the manager there now, see if i get a response.

If not then back to trading standards, was chuffed to find they were sending me one out, got back expecting to fit the fucker :n:

[Steve]

Should i phone them instead and ask for a refund?

[vidal]

Should i phone them instead and ask for a refund?

With the problems you've had, send a letter by recorded delivery stating that you want xxxx gearbox (citroen part number would be useful) and pickup of the incorrect boxes within 14 days. Also state that you are prepared to go to the small claims court for your costs.

V.

[rushy_23]

Sorry to semi hijack, where did you get a VTS box from for £141.00? Was it brand
new mate?

[rushy_23]

Well I can see you didnt get it after reading the letter full. Good letter though.
Any progress with this? Ive had quite a few times where Ive been in this situation.

Its so much hassle but just keep on at them.

[Steve]

Sorry to semi hijack, where did you get a VTS box from for £141.00? Was it brand
new mate?

2nd hand breakers yard. normally the going rate!

[Steve]

With the problems you've had, send a letter by recorded delivery stating that you want xxxx gearbox (citroen part number would be useful) and pickup of the incorrect boxes within 14 days. Also state that you are prepared to go to the small claims court for your costs.

V.

they already had there letter! i edited the inital letter with codes. I just want refund now like, not mentioning the other box's thats up to them!

[Steve]

Regarding my letter which I sent to you a few weeks back (which is also attached), I have since received another gearbox which came 2 days ago. I was very happy and grateful you have managed to source and send on a gearbox to replace the faulty gearbox. After closer inspection it is once again not a Saxo VTS gearbox but a Saxo 1.0 gearbox (code 20CE21), which also has a damaged sensor.
The reason I purchased the gearbox of you was because it was a VTS gearbox hence the price I paid. I could source 1.1 and 1.0 box’s all day long for a cheap price.
Once again this is back in your hands to resolve. Preferably I would like the correct gearbox or secondly which may be the best option, is to give me a refund and I will need to source the gearbox my self which I do have a few locally for sale.
If needs be I can provide you with a list of gearbox codes.
I look forward to you response. I need this resolving asap as it is costing my time and money to have my car stored off the road, as well as inconvenience to my local garage who I arrange with to fit the gearbox. I don’t have time to sit around with out a car while I wait on a gearbox arriving.

King regards


cant see fair then that? needs tweaking...........

thats the e-mail i am going to send!

[Steve]

Regarding my letter which I sent to you a few weeks back (which is also attached), I have since received another gearbox which came 2 days ago. I was very happy and grateful you have managed to source and send on a gearbox to replace the faulty gearbox. After closer inspection it is once again not a Saxo VTS gearbox but a Saxo 1.0 gearbox (code 20CE21), which also has a damaged sensor.

The reason I purchased the gearbox of you was because it was a VTS gearbox hence the price I paid. I could source 1.1 and 1.0 box’s all day long for a cheap price.

Once again this is back in your hands to resolve. Preferably I would like a refund as there is a few Saxo VTS gearbox’s for sale in my area, or secondly if you can source a non faulty Saxo VTS gearbox I would be happy enough with that.

If needs be I can provide you with a list of gearbox codes.

I look forward to you response. I need this resolving ASAP as it is costing my time and money to have my car stored off the road, as well as inconvenience to my local garage who I arrange with to fit the gearbox. I don’t have time to sit around with out a car while I wait on a gearbox arriving.

It is best to contact me via e-mail, if needs be I can be contacted on 07******* if I do not answer please leave a voicemail.



thats what was sent

[KamRacing]

Write to them saying they have 14 days to arrange collection of the incorrect boxes and if you don't hear back you'll take them to the tip as you cannot store them

That way you have covered your arse

Only after that time can you sell them on / dispose of them

[Steve]

Write to them saying they have 14 days to arrange collection of the incorrect boxes and if you don't hear back you'll take them to the tip as you cannot store them

That way you have covered your arse

thought of that as soon as i said it! never mind :homme:
Will mention something IF they reply to my e-mail!

Just pissed off as there was no other box's for sale at the time, now there is loads about fairly cheap to!