Where do i stand?

[Mark51]

My girlfriend ordered two itrip thingys (they allow you to play your ipod in your car through the radio). One came through the post with an invoice for two with a hand written note on saying "other will shorty follow". today is 22 days after we recieved the first item. We have send an email asking them WTF is going on and they have said that we have receieved both items.
We have explained about the hand written note and since that have had no response back from them.
When we phone we get passed from person to person in a call centre thats not in the country, so obviously their errrm... comunication skills are not the best.

What do i do now?

[KamRacing]

how did you pay? hopefully on your credit card

Its going to either be a case of staying on that phone until a resolution can be found or contacting the credit card company and telling them you are in dispute

[Mark51]

debit card unfortunately

the website was www.ibitstore.co.uk

[barrett]

guess you will just have to keep on at them, and threaten the use of small claims court

[ben_glen]

request a POD? proof of delivery

[Mark51]

request a POD? proof of delivery

They say that they have it. they do and they dont. they have it for the package i recieved but that only had one items in it

[ben_glen]

so they have a POD for 1 package? and you have a signed note saying that they will dispatch the second later?

is their a weight on the POD? dimensions?

[Ste-88]

Did you order this one? http://www.ibitstore.com/index.php?controller=product&product_id=4780&path=75_23

If so the sites saying backorder so you may have to wait for next delivery maybe?

You have more patience than me waiting 22 days ...

[_sexy_saxo_]

i would have queried it when you only recieved one! and i wouldnt have signed for anything! until all items were received!
can you not proove that you dont have both items? get on to trading standards

[Peejous]

i would have queried it when you only recieved one! and i wouldnt have signed for anything! until all items were received!
can you not proove that you dont have both items? get on to trading standards

Hand written note is proof but then again, ANYONE could write a hand written note.

[Matty_Mills]

Hand written note is proof but then again, ANYONE could write a hand written note.

Apart from a snake....
they haz no handz ennit

[Ste-88]

Could have been the postman ... and he wanted a iTrip for his paddy waggon wewp

[ben_glen]

if they only have 1 POD, you have a signed note saying the other will follow then its fine, refuse to pay the full amount until you have both, or ask to be invoiced for the 2 items seperatly...

[Viper]

ring them again, and asked to be put straight through to a manager and take you case up with them!

and while you're at it, make a complaint about the customer services staff :)

[Yates]

bogwog