The Car People warning

[RS_Matt]

Had the car at a reputable garage for 2 weeks whilst they try and negotiate with the warranty company The Car People provided us with. The Impreza which we've owned has botched wiring and this has led to poor compression on cylinder 1 and 3.

The warranty and Car People are reluctant to pay out saying we've had the car 11 months and that they don't cover wiring, at the moment we are trying to ask them to pay for the engine rebuild and we'll pay for the wiring to be fixed but the Warranty company keep hanging the phone up.

:wall:


Use The Car People at your own Peril.

[Connor_scotland]

Just curious how dodgy wiring led to poor compression buddy.

[RS_Matt]

The garage have said it effected the coil packs. This led to a bit falling off a spark plug, lean idle and possible intermitent detonation.

The Warranty have finally confirmed they will not pay out.
The Car People have just now told us they will not contribute anything.

We've been shafted again by a reputable car firm.

[Connor_scotland]

Surely there must be something you can do mate as they have supplied you with a faulty car.

Is the cars engine modified in anyway?

[RS_Matt]

Not since we bought it. We bought it modded and they knew that, The Car People are saying because the fault was there before we bought the car there is nothing they can do.

We've only done 6k in the car. The UK motor industry sucks and not just the car sales.

[McPikie]

You had the car 11 months mate, its no doubt they dont want to pay out

have you had a copy of their full check they did prior to sale and a stament from the service manager confirming if they check wiring?

Where is the fault? Engine bay or behind dash?

Part of the spark plug erroding and falling off would be due to it running lean in the first place. Injector problem or incorrect fuel. If the coil was shagged it would over fuel and bore wash.

[RS_Matt]

Previous owner ran it into ECU limp mode, so there will have been det due to running on 95, we have the receipts! The Car People don't check their cars wiring has the wiring isn't covered.

[McPikie]

Previous owner ran it into ECU limp mode, so there will have been det due to running on 95, we have the receipts! The Car People don't check their cars wiring has the wiring isn't covered.

So have you had the plugs changed after it had been detting?

[Andy_K]

Take them through trading standards mate. They have basically sold you an item which is unfit for purpose, so you stand a good chance of getting a bit of compensation, it just may take a while.

I'm not surprised that the warrenty wont pay out as electrics aren't generally covered as they have said.

Car People are the same as any other 2nd hand car dealer - they check the major mechanicals but wont pull the car apart to check wiring etc

[RS_Matt]

So have you had the plugs changed after it had been detting?

It had had a service after.

[RS_Matt]

Take them through trading standards mate. They have basically sold you an item which is unfit for purpose, so you stand a good chance of getting a bit of compensation, it just may take a while.

I'm not surprised that the warrenty wont pay out as electrics aren't generally covered as they have said.

Car People are the same as any other 2nd hand car dealer - they check the major mechanicals but wont pull the car apart to check wiring etc

We are actually owed 12k by a second hand dealers who are now under a Procedes of crime act prosecution and it was hell, we won in court but they are under a receiver. I'll just have to pay for the repairs. Trading standards are no help at all believe me and will just pass us on.

[McPikie]

any ideas where this fault is in the wiring though? its got to be a fuel issue to make a plug break up

[RS_Matt]

Yeah the Subaru specialist the car is with have said the fueliing is spot on apart from at tickover, they have put it down to wiring effecting the ignition system, I haven't been to see the car to see which. They also say a piston ring will be damaged after a leak down test.

[McPikie]

I don't understand the "wiring" that is affecting the ign system. Has it had an alram butchered into it at some point?

I'd be pointing more at the map, unless the alt isnt regulating power correctly at low revs??

Either way, you bought a modded car and, I very much doubt any judge in the land would rule that their checks should go as deep as to checking every single wire in every single loom.

Even though the consumer protect act holds a strict liability for a faulty product, I doubt you will ever see your money again

[RS_Matt]

We would win in court "AGAIN" but it would take a long time and a lot of money to get there.

We are still owed £12000 by a Car sales that we beat in court for the exact same engine issue.

Car People do not check wiring but it's not in the sellers best interest to sell faulty goods and not offer a fix or replacement.

[Connor_scotland]

So is it definately a wire that has caused this mate?

[McPikie]

Who gave the diagnostic that it was this wire?

[xXxBlondeyxXx]

speak to SMMT (society of motor manufacturers and traders) on 0800 692 0825 They will be able to give u some advice as to where u stand. Also try trading standards :) x

[RS_Matt]

A Subaru specialist has diagnosed the wiring but as the cars electrics aren't covered and we've waited 11 months to report the issues to the dealer we don't have a chance. TBF we've pestered the car people a bit over the phone and they are trying to get the warranty company to come to some arrangement.

[craig180]

You've had some shit luck dude

[RS_Matt]

I know, check this though, we've just phoned the Car People to see if they'd received the email price quote the Subaru specialists had said they were sending and they said they hadn't got it. so we phoned the garage and they told us there is no point sending an email yet as it's going to be 6 weeks before they can even get hold of some oversized pistons.

[RS_Matt]

The garage that our car is at finally emailed The Car People the repair quote. The Car People have told us since a flat out "no."

The quote is £4500.

We can't afford this and are now forced to phone trading standards, this time we won't hire solicitors though.

Worse thing is because the Car People have been leading us on we have to pay the garage £500 now because of the mechanic's time doing more paper work etc.

[RS_Matt]

I Phoned trading standards yesterday and they informed us we were entitled to repair costs and that we'd have to phone and write to Adam Fothergill at the Car People to get the ball rolling, well I've phoned Adam at the Car People and he's said because we can't prove the wiring fault was there before we bought the car they aren't willing to help us.

I've got back to the Trading Standards and they've pretty much said there is nothing we can do as it's our word against theirs.

[craig180]

Bad news tbf. It is near on impossible to prove a fault like that was there when you bought the car. Can you not repair the wiring yourself for a few quid?

[littleracer]

Bad news tbf. It is near on impossible to prove a fault like that was there when you bought the car. Can you not repair the wiring yourself for a few quid?

I don't think it's the wiring fault that he needs sorting,.its the damage to the engine that's done due to the wiring fault by the sounds of it

[RS_Matt]

The garage in York is going to sort the wiring out, they say it's extremely bad and it's going to be hard to mate wires to the pins. 24 days now the car has been there and work as yet to begun!

[RS_Matt]

Picked the car up yesterday, Rick at ReMotorsport has said the wiring sent interference to the injectors causing the car to overfuel and perhaps cause borewashing. He still says it's a bit lean at tickover and that I should contact my mapper at The Racing Line. (Whom I won't speak to.)