View Full Version : No items recieved for willo-1
Powellyboi
30th May 2010, 14:12
Agreed to buy a set of standard headlights off of willo-1 on the 15th of may. A paypal address was given by willo-1 and the money was sent.
A week on with no goods, nor a pm to let me know the headlights had even been sent I pm'd the user to find out what was going on. The following reply was given by the user -
"headlights were sent a week ago buddy you should of recieved them by now, if they not thair by friday i,ll be concerned aswell so let me know what s happening..."
Come friday I still had no lights so asked the user to supply me with the address the goods were sent to so I could double check there were no problems there - to which i got the following reply.
"address i have and posted to is 15 woodley road berkshire buddy.......... "
The above address has never been given to the user and the number 15 is just random - my paypal address is linked to my correct address of 13 Enstone road, Woodley, Reading and I also included the address in the email paypal sends when the money was sent.
Since this message I have asked twice for courier details and for willo-1 to get hold of the couier and find out where my goods have gone but all i have heard since is..
"only put address i had buddy see what i can do tomorrow bit late now "
------------------------------------------------------------------------
My patients are starting to run out now as its improtant to sort this out before I never get my goods, below are proof of the address asked to post to.
Pm inbox -
Removed due to address - will send on request
Paypal - Can someone let me know how to prove what was sent in the paypal email? When i go to details in my paypal history it no longer shows what was sent in the email??
Thanks
Chris
MrHouston
30th May 2010, 15:22
You may want to remove your address of a public forum mate for a start
I can assure you Willo Is a very genuine guy and a very nice bloke.
I've dealt with him before and met him and he's very good.
To treat him like this is very bad of you and it's not Will's fault that this has happened.
I spoke to him yesterday and told me what happened. I don't want to get involved too much but Will is not a scammer.
That is the risk you take buying stuff and having it delivered it has happened to me before so don't think I know what it is like.
Many people on here can say that Willo is genuine so don't go accusing him of being a scammer.
Powellyboi
30th May 2010, 15:49
I can assure you Willo Is a very genuine guy and a very nice bloke.
I've dealt with him before and met him and he's very good.
To treat him like this is very bad of you and it's not Will's fault that this has happened.
I spoke to him yesterday and told me what happened. I don't want to get involved too much but Will is not a scammer.
That is the risk you take buying stuff and having it delivered it has happened to me before so don't think I know what it is like.
Many people on here can say that Willo is genuine so don't go accusing him of being a scammer.
I havent accussed him of being a scammer I am simply trying to get to the bottom of where my money has gone - I did speak to a mod this morning as was pointed to this forum to discuss it.
Im sure he is genuine but he sure needs a kick up the ass to get me some courier details as i dont want to be 50quid out of pocket with nothing to show for it.
Well from what I'm hearing, it's gone to a different address but it was the address he was given.
Powellyboi
30th May 2010, 17:32
not interested in a he said you said argument here - Have screenshots of everything i have ever sent to him and have twice gone back through everything now to check Im not the one making a silly mistake. I just want some inomation from him with courier reference numbers ect ect so I can find out where my package actully is now.
If i had this infomation I would take the time to try and track it down but so far I have not even been given the company the package was sent with, a reference number or anything.. Im sure the longer i go without this the smaller the chance i have of tracking them down.
Once again I see willo has been online today but yet again I have heard nothing.
Hope to clear this up soon.
Chris
J222JRA
30th May 2010, 19:35
Could you post up screen shots of whats been going on please...........
And guys......only post if you have something helpful to say!
Powellyboi
30th May 2010, 19:38
I could pm - got no ps on this comp so dont want to wack up detailed screenshots of address and paypal... ?
Could you post up screen shots of whats been going on please...........
And guys......only post if you have something helpful to say!
I'm posting James since I was talking with Will at croft the other day and he explained what was going on, I want to help is case because he is a nice bloke and he would never do this to anyone :y:
dorsetsaxo
31st May 2010, 09:55
me to ive dealt with willo before and top bloke and was pleasure doing buisness im sure it'll be a simple mix up somewhere
Powellyboi
31st May 2010, 09:58
me to ive dealt with willo before and top bloke and was pleasure doing buisness im sure it'll be a simple mix up somewhere
Hope this is the case and I am hoping I am going to be proven wrong but once again the member has been online on the forums this morning and hasnt posted up anything with regards to a courier.
For someone who has positive feedback from previous sales they sure are letting their reputation down this time around.
willo-1
31st May 2010, 14:21
yer you gave wrong address item was posted to address you gave me, so as explained... me being me what you expect me to do im not sitting about waiting for pm,s messages ect ive other things to do ive allready replied to your pm,s you sent but as i say once items were posted they are out of my hands postage costs were 10.99 standard postage...
ive sent many things to members on here big items to small items on a trust basis all over britain including isle of wight... holland germany ect and never had probs before......
im only taking your word you havent recieved them you may just be saying this to get a refund out of me and keep lights..............................
J222JRA
31st May 2010, 14:40
Is the buyers address wrong on his paypal account??? Personally i will only ever send items to the address shown on Paypal.
James
willo-1
31st May 2010, 14:49
ME BEING ME IM ONLINE EVERYDAY YOUR LIGHTS WERE SENT BY PARCEL FORCE AT 10.99 STANDARD POSTAGE.....
NOW TO BE HONEST YOU SLAGGIN ME NOW,I,LL PROBS GET KICKED OFF HERE BUT LIGHTS WERE SENT TO ADDRESS I M FUCKIN FUMMING SO FUCK YOU FUCK OFF DON,T FUCKIN PM ME AGAIN PRICK
Ps thanks to all sax-p members but its good bye from me
J222JRA
31st May 2010, 15:07
ME BEING ME IM ONLINE EVERYDAY YOUR LIGHTS WERE SENT BY PARCEL FORCE AT 10.99 STANDARD POSTAGE.....
NOW TO BE HONEST YOU SLAGGIN ME NOW,I,LL PROBS GET KICKED OFF HERE BUT LIGHTS WERE SENT TO ADDRESS I M FUCKIN FUMMING SO FUCK YOU FUCK OFF DON,T FUCKIN PM ME AGAIN PRICK
Ps thanks to all sax-p members but its good bye from me
Slightly childish dont you think???
If you have dont nothing wrong why dont you post up proof od postage and a message saying where the buyer wanted it posted??
Posting like you did above gives a poor image of yourself.
willo-1
31st May 2010, 15:27
not botherd now couldent give a flying fuck buddy to be honest its not been childish its me fumming im not one to fuck about with words i speak my mind im truthfull honest and easy going but when people slag me then its diffrent... most people who know me know im a genuine guy .........
its allways the sellers fault never anyone else ?
J222JRA
31st May 2010, 15:38
Wrong......it has been proven in this section that sometimes the buyer is the person in the wrong.....but the seller has to take measures to prove this.
Powellyboi
31st May 2010, 16:07
I havent slagged you off once - 3 or 4 times in the above thread I have commented that I think you are genuine and that all im after is a reference number of the package that you sent.
If you looked that up you can see if the package has been signed for and from what address - I NOW personally dont believe these have even left your house as you fail time and time again to prove they are sent. Immature and very irresponsible - I hope you grow up asap.
Powellyboi
31st May 2010, 16:27
Seeing as your mobile number and post code is posted all over the internet I will give you till friday to have the funds back in my paypal - failing this I will be getting in touch to work out how I get my money back, If you dont work with me I will be contacting the police to help me with this.
After all this is theft.
Wrong......it has been proven in this section that sometimes the buyer is the person in the wrong.....but the seller has to take measures to prove this.
Really James I can understand why Will is getting irritated by this since he did everything correctly (according to his knowledge) and he is being pestered by this guy.
I can appreciate Will hasn't a lot of time on his hands with a bairn about and doesn't need this.
So for Will to get angry by this is totally understandable.
tokyodrifte
1st June 2010, 11:54
Sorry to geg in, But all the guy wants is a reference number. You can get angry, but at the end of the day its not going to make one bit of difference, just sort it if your genuine.
Powellyboi
1st June 2010, 15:30
Really James I can understand why Will is getting irritated by this since he did everything correctly (according to his knowledge) and he is being pestered by this guy.
I can appreciate Will hasn't a lot of time on his hands with a bairn about and doesn't need this.
So for Will to get angry by this is totally understandable.
I have all the proof showing the addresses stated and the fact is your mate cant even copy the address correctly - he IS in the wrong if he is your mate or not and for you to try and back him is totally stupid.
Powellyboi
1st June 2010, 15:40
How you think as a seller its acceptable to take over 50pounds of someones money and then not even offer to help them try and work out what has gone wrong just shows what an absolute prick you are.
Edit - I did hear from willo today with the following message -
"WELL SHITHEAD IF LIGHTS NEVER GOT TO YOU I WOULD OF GOT SOME MORE FOR YOU BUT YOU TALKIN LIKE IM SOME SORT OF SMACKHEAD SCAMMER SO FUCK YOU OK IM OFF"
Such a fool.
J222JRA
1st June 2010, 18:16
I can understad why both sides in this situation are upset.....
Powellyboi payed for good which he hasnt recieved.
Willo sent items and now the buyer hasnt recieved them so could be left out of pocket.
Im not on anyones side here im just trying to get to the bottom of the problem.
I can understand that both guys involved are pretty p***** off, i have been in this situation before and its a complete pain in the ass. However if willo has proof of postage he should post it up and if powellyboi has any info to add then he should do so.
The whole idea of this section is to try and resolve problems.
Powellyboi
1st June 2010, 18:35
Got the proof I sent to you from my pm box - I cant find the information in paypal which shows the message sent to willo-1 on sending the money. Would be more then happy for him to take a screenshot of that message. I address on my paypal is also correct and can take a screenshot of that, although i have recieved plenty of items payed for by paypal before anyway.
thanks
J222JRA
1st June 2010, 18:35
Fellow staff members you may be interested to read this,
http://www.saxperience.com/forum/showthread.php?p=4433004#post4433004
Bound
2nd June 2010, 01:31
None of my business, just my 2 cents. I think it is unlikely, Willo, that Powellyboi received the lights and is trying to scam back the money, He's running a business after all (well, I believe - bodywork business correct?), and I doubt he would put his reputation on the line over £50.
Hope you guys get it resolved :y:.
Powellyboi
3rd June 2010, 16:27
Not a thing from willo so i will be looking into sorting out how I get this money back. I have email addresses. A house address, postcode and a mobile number so it shouldnt be hard to get hold of him.
Would be nice to see some justice.
Not a thing from willo so i will be looking into sorting out how I get this money back. I have email addresses. A house address, postcode and a mobile number so it shouldnt be hard to get hold of him.
Would be nice to see some justice.
Hope your not talking about anything physical.
If the buyer and seller cannot resolve this themselves, then Paypal will need to be contacted... by the buyer.
The procedure is pretty simple and usually favours the buyer... like it or not.
If the goods are not received, or not received as described and the seller does not have proof of postage to the correct address, then Paypal will refund and take this up with the seller.
Instead of stomping off in a huff, im sure willo- could have helped out a little more here.
Powellyboi
5th June 2010, 19:48
okay so still no proof of postage - are the mods/admins of the forums going to show that they will stand up to people scamming others on the forums or are they going to sweep this under the rug???
Im now redundant, 50 pounds out of pocket with no lights - disgusting.
huggy54
5th June 2010, 20:21
okay so still no proof of postage - are the mods/admins of the forums going to show that they will stand up to people scamming others on the forums or are they going to sweep this under the rug???
Im now redundant, 50 pounds out of pocket with no lights - disgusting.
In all honesty contact paypal, if you haven't already. There's a good chance you'll get your money back, longer you leave it harder it can get.
The mods can only do so much, they'll contact the buyer to see if he wants to resolve, which he doesn't. not much more they can do besides ban him.
This is not a matter for saxperience staff to resolve. You arranged the 'deal' yourself with the seller.
As I've stated, you need to take this up with Paypal. I don't understand why you haven't already done this if your complaint is genuine.
Powellyboi
5th June 2010, 21:06
I cant as the payment was sent as a 'gift' to stop the fees being passed onto the seller. This was done by me as the seller seemed to have a solid past with a large post count and past sales.
very dissapointed in the lack of support from the site seeing as the deal was arranged on your forums, the least I would have hoped is that you would stop the seller trading on your site.
A thankyou does go out to J222JRA for his assistance, sad to see IMO the powers that be failing to help its honest members.
huggy54
5th June 2010, 21:36
I feel your pain, being serious now. I got stung once by sending as a gift and I wont do it again. It dont matter how genuine someone seems. Dont get me wrong i'm on your side as I think Wilo could of handled this situation alot better. No matter how angry he is with you regarding this situation he shouldn't act the way he did, I think that was completely wrong. If i'm honest I couldn't believe what he wrote. I'm not sure if the mods will ban him based on that. I do hope it gets resolved though
the least I would have hoped is that you would stop the seller trading on your site.
Why should the seller be banned from selling?
Your the fool who sent the payment as a gift.
I've heard the 'true' story from Will and your starting to piss me off.
I didn't want to involve myself too much but I can see your a trader and your giving yourself a bad reputation in my eyes.
huggy54
6th June 2010, 05:27
Why should the seller be banned from selling?
Your the fool who sent the payment as a gift.
I've heard the 'true' story from Will and your starting to piss me off.
I didn't want to involve myself too much but I can see your a trader and your giving yourself a bad reputation in my eyes.
go easy on him, he just lost money. for all we know he could be in a real bad financial situattion. also Aly can Wilo show proof of postage, as all he has to do is take a photo and post it up, its a 5minute job. i cant see no No reason why he cant, unless he cant produce the photo, it would at least show that he did post them. i know WIlo maybe upset but he aint out of pocket hes just angry so he aint lost nothing. remember this is someones hard earned money, you dont what he had to do or how hard he had to work to get it. Im not saying Wilo scammed him deliberately but Aly you gotta agree he couldve been more helpful and handled it better.
Powellyboi
6th June 2010, 07:10
Why should the seller be banned from selling?
Your the fool who sent the payment as a gift.
I've heard the 'true' story from Will and your starting to piss me off.
I didn't want to involve myself too much but I can see your a trader and your giving yourself a bad reputation in my eyes.
GO on then. i want to hear this 'true' story??? tell everyone in the thread and post up your evidence... In a honest forum there should be no issue in sending money as a gift. that does not make me a fool, as for your bad reputation comment - take them rose tinted glasses off for 5 minutes and read back through this thread. just because you know him face to face dosnt make him right in this situation.
Either prove your worth or go make stupid comments else ware.
Chris
Shaun-W
6th June 2010, 08:40
i have just read this thead and this would piss me off if powelly sent the cash and had no item i would be fucked off if will hadnt sent them but if will has then why send to wrong address will needs to tell you where he got the address from etc speak over the phone and try to resolve this instead of bringing it on here causing havoc as then you have every one going at it lol ive seen many groups of people pulled apart over shit like this on other forums.
I cant as the payment was sent as a 'gift' to stop the fees being passed onto the seller. This was done by me as the seller seemed to have a solid past with a large post count and past sales.
very dissapointed in the lack of support from the site seeing as the deal was arranged on your forums, the least I would have hoped is that you would stop the seller trading on your site.
A thankyou does go out to J222JRA for his assistance, sad to see IMO the powers that be failing to help its honest members.
I appreciate you're dissapointed, but I am in no place to take sides on this. You entered into this 'deal' under your own terms with the seller. Saxperience takes on no responsibility for trades established between two individuals.
You need to sort this out between yourselves.
The Community rules contain plenty of good information, which had you taken the time to read, may have helped you.
• Use of For Sale and Wanted Forums.
Read and Write access to the For Sale and Wanted forums has been restricted. Prior to the restrictions being put in place, a large number of members allowed themselves to be conned, resulting in the loss of products and/or money.
In an attempt to help protect Saxperience members from bogus traders, access to these forums was restricted. Although many members question why these restrictions are in place and request they be lifted, time has shown that many members are too gullible to protect themselves. These restrictions will remain in place. (currently, you are required to be registered for 30 days and have contributed 100 posts to the community, before access is granted).
Saxperience does not take any responsibility for any items advertised for sale, or wanted and subsequently purchased or sold via the For Sale or Wanted forums. Any agreement / deal, which you enter into with a third party, you do so entirely at your own risk.
If you advertise an item for sale, ensure your description and thread title is accurate. Include a photo where possible. Please ensure you include a requested price for the item and state ONO (or nearest offer) if you are willing to accept offers in the region, which you requested. If you do not state a target price for your items, your thread/post may be deleted without notice.
Please do not attempt to sell items on behalf of a friend or relative. The restrictions put in place to be able to use the For Sale and Wanted forums are to assist in protecting members. If you advertise items on behalf of somebody else, you are bi-passing these restrictions. If you are observed doing this, your thread/post may be deleted without notice.
As Saxperience takes no responsibility for deals you choose to enter in with other third parties, Saxperience will not mediate third party disputes if something goes wrong during your ‘deal’. You will need to agree the terms of your transaction with the third party before you agree to the deal and communicate directly with the third party to resolve any issues that may arise.
Spamming within the For Sale or Wanted forums will not be tolerated. This includes posts such as ‘nice item, good luck with the sale’ or ‘that’s too expensive’, or ‘nice car’, etc.
Please do not question a seller’s price. If you feel the price is too high and would like to make an offer at a lower price, then state your offer to the seller politely.
Notes for the Seller
When advertising an item for sale, you should state the following items clearly within your for sale thread: -
* - Describe the item you are selling within the thread title.
* - State a preferred selling price and suggest offer around a certain price if you are willing to accept nearest offers.
* - Include an accurate description of the item(s) for sale, including any relevant information, especially defects.
* - Include information about the condition of the item, which is for sale.
* - Attach photos of YOUR item(s) for sale, to support your cause.
* - Include details of how a potential buyer can get in contact with you to discuss in further detail, ie, email address, instant messenger ID. Mobile phone numbers are an ideal way of providing fast communication and confidence in a seller, however we recommend you exchange phone numbers via private message only.
* - Include information regarding expected postage & packaging costs, or clearly state if you are only willing to accept pick-up only.
* - Do not include links to third party websites in your for sale thread, eg Ebay, Auto-trader, or other car clubs, etc. Members are more than capable of searching these websites themselves, should they choose to do so.
* - Do not advertise guns or other dangerous goods for sale. As of Oct 1st 2007 it has become illegal to sell replica firearms, manufacture firearms or import them. This is part of the new VCR (violent crimes record) bill.
* - It is strongly recommended that the seller protects themselves as much as possible. When posting items to your buyer, choose a recorded or signed-for delivery option. This provides evidence that you have posted the item, which can then be traced. This option also gives your buyer more confidence to deal with you.
* - It is recommended that you insure your items with the postal service of courier, in case your item is lost or damaged in transit. This really can happen!
Notes for the Buyer
It is completely your own decision to purchase an item from someone and you do so entirely at your own risk. Make sure you know what you are buying and agree the terms of the transaction before exchanging monies. Bare the following in mind: -
There are many methods of making a payment (cash, cheque, postal order, bank transfer, Paypal, escarow, etc). Please choose a payment method that both you and the seller are happy to use. Some payments options are more secure than others so make sure you do your homework before parting with your money!
Before exchanging monies, agree with the seller how the item is going to be received. Sending items via recorded or signed-for delivery is obviously more secure than standard delivery. Request proof of postage from the seller, or a tracking reference number, if applicable.
If you choose to collect the item(s) in person, you may wish to ask someone else to accompany you, especially if you are travelling to meet someone you are unfamiliar with.
Before sending any form of payment to the seller, gather as much information as possible, eg, postal address, name, phone number, email address, instant messenger ID, etc. Check to see if the user has a good or a bad iTrader rating within their user profile page. Ask other members if they have had successful dealing with the seller.
It is your responsibility to ensure you are happy with the item and the conditions of the sale, before entering into any transaction. The Saxperience team go as far as they can to try to protect members, but there is very little the staff can do if your transaction turns bad, other than offer our condolences. I repeat again, you enter into any transaction with a third party, entirely at your own risk.
Powellyboi
6th June 2010, 17:42
I will take it from here then. Thanks for your time.
jcs_182
4th August 2010, 12:16
Sorry to dig up an old thread as a new member but i've been reffered to this site after posting a thread on my local forum requesting contact information about the member.
To cut a long story short I paid a £50 deposit for some alloy wheels with the arrangement to collect them at the end of the month since I was going on holiday the following day, this was agreed and upon returning from my holiday I contacted the seller to collect the wheels and pay remaining balance and they never replied, contacted a few more times until I finally got a reply stating that the wheels had been stolen and I would recieve a full refund. I waited and waited and still didnt recieve a refund on my deposit. The seller became very hard to contact until I contacted via calling from another phone, I asked when I'd expect my refund and got told that the sellers partner had been locked up and he was the only person who knew the paypal password so I suggested collecting the money in person and she said it wouldn't be possible since she doesn't have the money due to having a small child and another on the way!
I gave the seller 1 month to provide me with a refund and now the month has passed and still not a single reply from the seller I've decided to take matters further by researching the seller on different forums.
The seller has logged onto this forum however, hasn't logged onto my local forum in months so this makes it alot more suspicious. I managed to get the sellers home address and landline phone number so i'll visiting in a civil manner unless a refund is issued.
Yates
4th August 2010, 23:04
LOL at popping round to his.
Ive chat to him quite a few times, bought stuff from him too, never had a problem. Really sound guy
If its not sent recorded delivery where it needs a sig to get it, you cant really get proof, other than the reciept with it with a postcode wrote on, which anyone could do.
Willo seems to come and go on this forum as hes always changing cars.
The_Notorious_C_A_T
4th August 2010, 23:53
Nothing to do with me at all this but I believe the same user got banned from TGTT for bad sales.
Tony_Jay86
6th August 2010, 16:28
As a seller, i always send my items out via signed for, for the simple reasons, so i dont get scammed, and so the item doesnt go missing in the post.
Been stung a few times, but never had any problems at all since ive been sending my items via recorded signed for.
Also as a seller, i will produce all my evidance of postage at the first instance of any problems and not spit my dummie out without producing it.
As the seller in this case hasnt produced any eveidance of posting this item, it leads me to believe he's a scammer.
He may have been a genuine guy, but maybe he needed the money as soon as and had to scoop so low in able to get it.
It could also be that he forgot/couldnt be bothered to post it.
I always keep evidance of sending items up until the buyer has recieved the item, after that i will then destroy it.
As a buyer, ive had a hell of alot of parcels going missing in the post, but thats only with royal mail and mainly items from oversea's.
Powellyboi
6th August 2010, 19:34
So more people having problems with this seller - Sax-p wont ban them though. Dissapointing.
jcs_182 Please can you forward me these details. Thanks
J222JRA
6th August 2010, 19:58
So more people having problems with this seller - Sax-p wont ban them though. Dissapointing.
jcs_182 Please can you forward me these details. Thanks
Saxp will ban them if it is necessary. However banning someone without trying to resolve the problem first wouldnt be clever :n:
Tony_Jay86
6th August 2010, 20:42
Iam on a peugeot 306 forum where you have to pay £1.50 a year to be able to advertise things for sale, this way, the owner/s of the forum have your details incase you decide to do things like this, they can also refuse well known scammers from registering to be able to sell items.
Unless things have changed from when i first registered on here years ago, all you have to do is register (maybe get your post score above a certain amount) and then you can sell items?
All forums should have it where 2 strikes or something, and you are banned from advertising items for sale accross the forum, 3 and your banned from the forum full stop.
Iam sure if simo or a mod got scammed on here, they would instantly ban that user, or atleast it would be taken more seriously.
swampy
6th August 2010, 22:57
there are members on here who get there items via recorded delivery but still scam the seller over!!
they know who they are but be warned the items they have on the car are unique!!
and when i find the person/ car i will get the scammed payment back!!
Powellyboi
6th August 2010, 23:14
there are members on here who get there items via recorded delivery but still scam the seller over!!
they know who they are but be warned the items they have on the car are unique!!
and when i find the person/ car i will get the scammed payment back!!
Not useful in this thread.
Tony_Jay86
7th August 2010, 10:18
there are members on here who get there items via recorded delivery but still scam the seller over!!
they know who they are but be warned the items they have on the car are unique!!
and when i find the person/ car i will get the scammed payment back!!
Powellyboi may say this is not usefull in this thread, but i would however like to know how on earth they scam a seller when the item has been sent out recorded.
As a seller, i would like to know about all possible ways a buyer can scam the seller.
May be better to send me a pm rather then reply in here.
gazwiththevtr
9th August 2010, 13:28
You should really have paid for recorded delivery ,however if willo-1 had sent the items ,it really isnt hard for him to scan a receipt on here for us to see.
Typically ,youve paid £50 for something that you dont have ,and should have been here a while ago. You are now being given the run around ,and if I were you ,I would file a complaint with paypal ,and you will get your money back ,as the seller has no proof of postage or anything for that matter.
Or go to the bank ,and tell them to do a chargeback and you'll get the money back that way.
Good Luck!
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