Orange.

[Moke]

Blue, yellow, green!

Lulz, jokes.

Right, my contract is with Orange and my upgrade was to the iPhone for 18 or 24 months, I can't quite remember...

Anyway, what it is, I've smashed the f*cker by accident and now need to claim on my "insurance".

The reason I made this thread is because I need some help on claiming. What it is, is my contract is £30 a month for unlimited texts (but sticking to the fair usage policy), 600 minutes and unlimited Internet (again, sticking to the fair usage policy). I also took out the £12 insurance for it each month. Now I don't use my phone enough to go over any of these and my bill is always around the £42 mark, so this would be £30 for the contract and £12 for the insurance.

Blah, blah, blah.....

Now it's come to the time of me claiming, I've checked my statements and it's showing these £12 extra costs is due to extra charges, not having insurance.

I just want a bit of help knowing what to do as I asked for the insurance to be taken out, but now I've just checked and it doesn't seem like I have insurance?

Any help is appriciated :y:

[Ryan]

why not ring them and ask>

[Moke]

why not ring them and ask>

I am going to, but I just want a bit of help on how I could explain to them that I asked for the insurance to be taken out and it doesn't look like it has.

I want a bit of advise or peoples experience before I ring them.

[MJ05LLY]

Is it because normal insurance is £6, and iphone insurance is like an extra service?
So that is why you have a £12 service charge each month

[SAM-S44MDS-]

RED!!!! lulz joke.

Have none of your documents you signed from when you took the contract out got insurance policy on?
I have a sheet of paper with my policy on and a booklet etc to show how to claim (although im on o2).

If not...claim on house insurance?

[Ryan]

ring them and ask if the £12 on your bill is the insurance.

Job done simplez'

[Lacey_106]

I also smashed my iPhone Friday... and I've lost my letter with my policy number on. Does anyone know who o2 use for their official insurance providers?

[Ryan]

I also smashed my iPhone Friday... and I've lost my letter with my policy number on. Does anyone know who o2 use for their official insurance providers?

noob :wink:

[Moke]

Is it because normal insurance is £6, and iphone insurance is like an extra service?
So that is why you have a £12 service charge each month

But the £12 is coming up as extra charges like over my minutes and that, but I don't EVER ring anyone...

RED!!!! lulz joke.

Have none of your documents you signed from when you took the contract out got insurance policy on?
I have a sheet of paper with my policy on and a booklet etc to show how to claim (although im on o2).

If not...claim on house insurance?

Haha, I don't think I have that :/

ring them and ask if the £12 on your bill is the insurance.

Job done simplez'

Yes sir! ;)

[Lacey_106]

noob :wink:

drunk noob :wink:

[Moke]

drunk noob :wink:

Snap! :A:

[Lacey_106]

Snap! :A:

;)

I was playing football with mine apparently.... Wonder if thats a valid excuse?

[Ryan]

drunk noob :wink:

Drinking on a school night? :geek:

[SAM-S44MDS-]

Snap! :A:


No Mike, from what you said, you are a drunk knob, not noob lol :P

Have a look for that insurance policy, if not...then you cant really prove you have it lol

[Moke]

;)

I was playing football with mine apparently.... Wonder if thats a valid excuse?

Haha, supposibly I threw mine :/

No Mike, from what you said, you are a drunk knob, not noob lol :P

Have a look for that insurance policy, if not...then you cant really prove you have it lol

:(

[Lacey_106]

Drinking on a school night? :geek:

Friday night Dad... don't panic :p

[Ryan]

I wonder how many people have had Iphone screens smashed over the years ;)

I nearly had to claim on my camera insurance, thought i broke my camera when it bounced off someones head.

Id have enjoyed ringing my policy company for that one....

[Moke]

I wonder how many people have had Iphone screens smashed over the years ;)

I nearly had to claim on my camera insurance, thought i broke my camera when it bounced off someones head.

Id have enjoyed ringing my policy company for that one....

Haha, pissed or just angry?

[Ryan]

Haha, pissed or just angry?

He was pissed/drugged up. Didnt listen when i said I needed to get a photo of the headliner before I took a photo of him, he grabbed me by the throat being a twat so I accidently bounced the camera off his head.

Thought id broken it after, just had knocked the battery out switch lol

[PH4NT0M_BL4DE]

Blue, yellow, green!

Lulz, jokes.

Right, my contract is with Orange and my upgrade was to the iPhone for 18 or 24 months, I can't quite remember...

Anyway, what it is, I've smashed the f*cker by accident and now need to claim on my "insurance".

The reason I made this thread is because I need some help on claiming. What it is, is my contract is £30 a month for unlimited texts (but sticking to the fair usage policy), 600 minutes and unlimited Internet (again, sticking to the fair usage policy). I also took out the £12 insurance for it each month. Now I don't use my phone enough to go over any of these and my bill is always around the £42 mark, so this would be £30 for the contract and £12 for the insurance.

Blah, blah, blah.....

Now it's come to the time of me claiming, I've checked my statements and it's showing these £12 extra costs is due to extra charges, not having insurance.

I just want a bit of help knowing what to do as I asked for the insurance to be taken out, but now I've just checked and it doesn't seem like I have insurance?

Any help is appriciated :y:

the extra £12 a month is for the insurance mate, it doesnt come up as insurance it just says monthly extras. but it will be your insurance. just ring up the number for the insurance company and get yourself a nice new iphone ;)
i no this because i had to claim 3 times last year through accidentaly breaking my iphone :homme:
o and also when you make a claim the robbing bastards add an additional excess charge of £20 on for that month for making the claim!

[SAM-S44MDS-]

He was pissed/drugged up. Didnt listen when i said I needed to get a photo of the headliner before I took a photo of him, he grabbed me by the throat being a twat so I accidently bounced the camera off his head.


Hmmm, I dont think this was an accident ;) lol

[Moke]

He was pissed/drugged up. Didnt listen when i said I needed to get a photo of the headliner before I took a photo of him, he grabbed me by the throat being a twat so I accidently bounced the camera off his head.

Thought id broken it after, just had knocked the battery out switch lol

Self defence ;)

the extra £12 a month is for the insurance mate, it doesnt come up as insurance it just says monthly extras. but it will be your insurance. just ring up the number for the insurance company and get yourself a nice new iphone ;)
i no this because i had to claim 3 times last year through accidentaly breaking my iphone :homme:
o and also when you make a claim the robbing bastards add an additional excess charge of £20 on for that month for making the claim!

Oh, well hopefully then! :D

I don't mind about the extra £20 tbh. I just don't wanna shell out £250 for a new iPhone lol.

[MJ05LLY]

Orange work in weird and wonderful ways, it will be your insurance bud. It will be in extras as its a difference service to normal insurance they provide.

[Moke]

Thanks for your replies!

Wish me luck :zainy:

[Bound]

Orange.

Blue, yellow, green!

Lulz, jokes.

LOL.

...

0.o.

ahhaahhaha.

You faggot.

[Moke]

LOL.

...

0.o.

ahhaahhaha.

You faggot.

Get yo' ass off my thread fool!

[iMystikz]

Orange are actually money grabbing cunts! I only just got a blackberry with them on contract like a month ago.. And My bill come in at 62.46! (when i pay £37.50 - £40 a month) so i was a bit confused.. Rang them up and they said £12 was for the usage of the phone and the rest of the money was for DELIVERY REPORTS! I flipped. So they gave me £10 of my next bill muahaha! Bastards!

[P90PTS]

Usually your insurance is sub-contracted out to 'Policy Admin Services'

[Manu]

I've just checked and it doesn't seem like I have insurance?

Any help is appriciated :y:

buy a pay n go phone, exchange sim cards before powering new phone.
buy unlocked phone
buy second hand phone.

if in doubt then call orange, get new phone, get another 18 months on top of your existing contract

Orange are actually money grabbing cunts! I only just got a blackberry with them on contract like a month ago.. And My bill come in at 62.46! (when i pay £37.50 - £40 a month)

Of course they are. Read your contract and check the options before you sign. Boo hoo denied.