trading standards

[blackie_2k5]

best way to report a business?

citylink are not replying to any of my emails..they have charged me for several items i have no clue about

theyve damaged several flocked dashes etc ive sent out and given me no refund

ive not used them in months..want them to close the account but cant get hold of anyone

if i go into the branch ill lose my rag and make things alot worse

not used them for minimum of 6 months and received another invoice today!!!

[Mochachino]

You will need to write to them and post a recorded letter first stating all of this before taking things further. I guess thats the correct procedure.

[blackie_2k5]

sent lots of emails details all of the info to most of the local services accounts..and some of the national

either getting ignored or the buck passed on

all of the info i have is ready to pass on..replies/lack of and sub standard/insufficient replies

total dodging of questions against payments taken for services ive not asked for or have any knowledge of

theyre taking the piss mate..today was the final straw..i just need to know who to forward all the info onto for best effect...too much conflicting info on the net about it :(

dont want to have to repeat myself time and time again like i seem to be with shittylink

[marcusd]

i found face to face at local depot would help as if you can speak to a helpful employee theres no end to the amount they can help you with proper contact details and who and where to contact. from my experience anyways

[blackie_2k5]

i found face to face at local depot would help as if you can speak to a helpful employee theres no end to the amount they can help you with proper contact details and who and where to contact. from my experience anyways

none of them are helpfull..if i go in..

ill end up getting myself locked up..and i only work 500 yards away

hence this situation lol

edit- do you mean trading standards or citylink?

[stevo67]

I just googled citylink & found their website,theres a complaints section with a phone number.Have you not tryed phoning them mate?

[marcusd]

none of them are helpfull..if i go in..

ill end up getting myself locked up..and i only work 500 yards away

hence this situation lol

edit- do you mean trading standards or citylink?

citylink i spoke to just a unhappy member of staff

[blackie_2k5]

I just googled citylink & found their website,theres a complaints section with a phone number.Have you not tryed phoning them mate?

been on it tonight mate..dont want to bother with them direct anymore..its spanned back a long time now..i just want to give them a pain in the arse like theyve fucked me over

dont see why big companies think they can get away with murder.

citylink i spoke to just a unhappy member of staff

all the newcastle branch are unhappy members of staff mate..they have to deal with citylink all the time too :homme:

[Karlb1]

I'd say contact their head office.

Contact them directly just to find the contact details of the head office, then deal with them over a RECORDED phone call so you have proof of what's been said if you do have to take it higher (trading standards etc).
If they don't comply, send recorded letters and keep proof of postage etc so you have something to back up you're being ignored.

[blackie_2k5]

Thanks mate, I'm just going to go into branch tommorow and speak to the manger

If I take someone from work they should be able to help keep things under control