Professional or not?

[Ross]

Sometimes as a professional company, you have to keep your personal opinions and your professional opinions separate. Of course, the people who run a professional company have views, but they shouldn't be expressed as the views of the company itself.

So with that in mind, is this appropriate?
http://imageshack.us/a/img845/391/helixx.jpg

If I thought a company I trusted ridiculed something I owned, I'd be pretty pissed personally.

[MuZiZZle]

is that really the clutch people?

[Ryancoyle]

I wouldn't purchase from a company again if they wrote something like that

[Ross]

is that really the clutch people?

yes. Unfortunately it is.

[holdawayt]

That's one individual based at the company. Maybe forgot to log Out of the company faxebook. But yeah I'd agree it's in his best interest to keep quiet and comment from his personal page.

Saying that - our directors at work are hardly professional either.

[Viper]

That's not too bad but if they had any sense about them they wouldn't say anything.

[MuZiZZle]

*edit

I love lamp

[Ross]

I see Kev (Kam) is reading this thread ;)

Kev's a great example. He see's shitboxes all the time I'm sure, but remains professional throughout even in the face of total stupidity I'm sure. Can't think I've ever seen something like this before from any major player in our (small) modified world tbh.

They weren't complaining about "saxo modifications" when they relieved me of a grand for my clutch...

[deano_123]

they used an asterisk, read the small print

[KamRacing]

Everything you post as a business will portray an image so its slightly thoughtless to post things in a facebook page titled as it is, let alone make those comments as you may alienate a market of business.

Ultimately its your money and if you dont think they will respect your business and your car then find a business that will (ahem! lol)

[KamRacing]

I see Kev (Kam) is reading this thread ;)

Kev's a great example. He see's shitboxes all the time I'm sure, but remains professional throughout even in the face of total stupidity I'm sure. Can't think I've ever seen something like this before from any major player in our (small) modified world tbh.

They weren't complaining about "saxo modifications" when they relieved me of a grand for my clutch...


I also personally feel a car should never be modified to please other people. Ultimately you drive it, you live with it. If you are happy then thats what counts. My opinion therefore is meaningless and I feel no need to belittle people with my point of view if I don't like it.

Kev

[Ross]

I also personally feel a car should never be modified to please other people. Ultimately you drive it, you live with it. If you are happy then thats what counts. My opinion therefore is meaningless and I feel no need to belittle people with my point of view if I don't like it.

Kev

And I hate to be ruthless Kev but as a business, you need cash. Alienating even a small part of your market isn't a smart idea as you've already eluded to. Surely that's common sense, but obviously not in this case! Helix are a supplier to me (through GMC in this case). I wouldn't buy from them again out of principle unless there were no other options now. For sure, they don't care about losing me or my shitbox car, but in the current world financial situation, I wouldn't be alienating any market area in my business...

[Giraffe]

Think it just comes back to that age old saying that doesn't seem to apply to anyone on the internet (me included): -

If you have nothing nice to say, don't say anything at all.


Definitely not something a business wants to be doing, but I suspect in the long run it probably wont make much difference. To the majority I reckon as long as they get what they want, the opinion of the other person is pretty meaningless.

EDIT: wtf happened to Matt and Vipers posts? hahah

[Kebabman]

I was looking at clutches yesterday as it happens. Was looking at either a helix or a black diamond and wasn't sure which one to get next time we need one. Decision made now...

As any business you shouldn't post crap like that. Do it as yourself, fine, but not portraying yourself through your business persona.

[Viper]

Think it just comes back to that age old saying that doesn't seem to apply to anyone on the internet (me included): -

If you have nothing nice to say, don't say anything at all.


Definitely not something a business wants to be doing, but I suspect in the long run it probably wont make much difference. To the majority I reckon as long as they get what they want, the opinion of the other person is pretty meaningless.

EDIT: wtf happened to Matt and Vipers posts? hahah

I think every business should use that rule of nothing nice to say then don't say anything at all. It works every time.

Ross clearly doesn't like to be shown up as being wrong. I reported one of his threads earlier for being in the wrong section and he deleted me off Facebook. Lol

[KamRacing]

On the flip side, maybe they don't sell any Saxo and 106 clutches in any significant numbers to care...

I would estimate that the saxo market dropped by 60-70% due to the effect of the recession. How many people here are considering aftermarket clutches these days....

[Kebabman]

On the flip side, maybe they don't sell any Saxo and 106 clutches in any significant numbers to care...

I would estimate that the saxo market dropped by 60-70% due to the effect of the recession. How many people here are considering aftermarket clutches these days....

Me for one :p

Although I appreciate your point. There probably aren't a huge number of people looking for them. Then again, there probably aren't a huge number of people looking for after market clutches for each individual make/model of car. When you start annoying one small area of your customer base word spreads when people are looking for parts and if there are competitors with similar spec products might well go there instead.

[Jamie]

I wouldn't buy from them after that one little idiotic comment. I don't want to buy from morons. I'd rather spend my money where it is appreciated.

Respect your customers / potential.

[Carl-h]

What they have said isn't really that bad but it would put me off using them.

Kam always comes across as very professional here, I'd choose him over many other companies because of this.

[Ross]

What they have said isn't really that bad but it would put me off using them.

Kam always comes across as very professional here, I'd choose him over many other companies because of this.
This. Even if he THINKS my car is shit, he keeps it to himself and provides valuable answers. Got to remember that probably 75% of saxo/106 owners that ask questions of KAM / GMC and soforth are dreamers wasting their time who will probably never go through with the purchase or fire off 20-30 emails about a £4.99 item. Kev / John has to treat those potential customers with the same respect as the guys dropping megabucks money, else your name gets out that you're a bunch of cunts (YB Racing for example - tossers).

[Llardy]

*edit

I love lamp

thanks for making the lol in the office. I'm getting weird stares now.

[knight-22]

Reading the uneducated comments on those sort of facebook pages allways gives me a good laugh.

[Carl-h]

This. Even if he THINKS my car is shit, he keeps it to himself and provides valuable answers. Got to remember that probably 75% of saxo/106 owners that ask questions of KAM / GMC and soforth are dreamers wasting their time who will probably never go through with the purchase or fire off 20-30 emails about a £4.99 item. Kev / John has to treat those potential customers with the same respect as the guys dropping megabucks money, else your name gets out that you're a bunch of cunts (YB Racing for example - tossers).

Exactly. Every post I've ever seen from Kam has been useful and worth posting. For all I know he might be minigibbo with his personal account lol but I'd still buy from Kam. Think I only used him once before I saw he was on here when I first got my saxo. Didn't really spend on it after that. If recommend them to anyone though.

[CraigLovelock]

Some comments I can agree with as its 'Social' but this one isn't appropriate.

Take this O2 twitter conversation,

http://www.thesun.co.uk/sol/homepage/news/4584249/O2-twitter-exchange-goes-viral.html

That's funny and went viral.

[Brettles1986]

Some comments I can agree with as its 'Social' but this one isn't appropriate.

Take this O2 twitter conversation,

http://www.thesun.co.uk/sol/homepage/news/4584249/O2-twitter-exchange-goes-viral.html

That's funny and went viral.

No short of AMAZING, I was pissing myself

[Gabbastard]

Some comments I can agree with as its 'Social' but this one isn't appropriate.

Take this O2 twitter conversation,

http://www.thesun.co.uk/sol/homepage/news/4584249/O2-twitter-exchange-goes-viral.html

That's funny and went viral.

Fannies like that should be replied to in a foreign language.

[Bound]

Ill advised.

Silly decision. Should've kept quiet.. Have no business even 'liking' a page like that as a business. Employee will get a clip round the ear from the owner if they find out.

[Viper]

Ill advised.

Silly decision. Should've kept quiet.. Have no business even 'liking' a page like that as a business. Employee will get a clip round the ear from the owner if they find out.

Knowing how thick some people are that is probably the owner!

[Barry123]

Honestly couldn't care less.

[nickhead]

On the flip side, the guy is probably having a bit of banter.

A throw away comment like that doesn't really show his true opinion on Saxo's

P.s Saxo's are shit :)

[Ross]

On the flip side, the guy is probably having a bit of banter.

A throw away comment like that doesn't really show his true opinion on Saxo's

P.s Saxo's are shit :)

If saxo's are shit, that's for the owners to say, not the parts suppliers. :p

Brings the company into disrepute though really I think, and not to mention, makes them look immature.

[Brettles1986]

If saxo's are shit, that's for the owners to say, not the parts suppliers. :p

Brings the company into disrepute though really I think, and not to mention, makes them look immature.

I think that you should not take what people say as fact all the time. If people don't have the sense to see it as a joke then they have to lighten up. Something as petty as that would not stop me from buying from them.

[nickhead]

I take everything on Facebook with a pinch of salt.

I do understand what you are saying.

I wouldn't follow it as my company!!

But I wouldn't not order something from them because they don't like the generic version of a Saxo.

We all know the groups of Saxo haters are all about the body kitted monsters. He might really like track style Saxo's or even the opposite!

I wouldn't crucify him for cracking a joke about Saxo's. we have all done it.

Also, another point if he genuinely dislikes them. and you deal with him would you prefer him to tell you how much he loves them? Or be honest and tell you his personal preference?

106's are worse anyway :P

[Ross]

I think that you should not take what people say as fact all the time. If people don't have the sense to see it as a joke then they have to lighten up. Something as petty as that would not stop me from buying from them.

Oh I do. But as discussed earlier, there's a huge difference between someone who works for a company saying something, and "the company" saying something. In this case, "the company" said it, so I think it's pretty stupid.

[Brettles1986]

Oh I do. But as discussed earlier, there's a huge difference between someone who works for a company saying something, and "the company" saying something. In this case, "the company" said it, so I think it's pretty stupid.

Yeah it can come across as that way but behind the computer of which that post was made is one user, you can't hold a company to rights for the actions of one of it's users. For all you know the person responsible could be leaving, have a job lined up already and just wanted to make a lasting impression (a bad one at that) before he/she left.

In which case that is not the company's fault.

[Ross]

Yeah it can come across as that way but behind the computer of which that post was made is one user, you can't hold a company to rights for the actions of one of it's users. For all you know the person responsible could be leaving, have a job lined up already and just wanted to make a lasting impression (a bad one at that) before he/she left.

In which case that is not the company's fault.

You totally can. That's vicarious liability in a nutshell. :p

[Manu]

Way to shoot yourself in the foot as a business tbh. Rule number one, don't diss the customers, they're the ones who bring the money in.

[Brettles1986]

You totally can. That's vicarious liability in a nutshell. :p

You can't control all the people all the time.

In this instance however I doubt that is the case and it was merely a poor form of humour. What I want to know is would your opinion on the subject change if the person responsible had simply put a ;) after it?

[Giraffe]

You can't control all the people all the time.

In this instance however I doubt that is the case and it was merely a poor form of humour. What I want to know is would your opinion on the subject change if the person responsible had simply put a ;) after it?

It doesn't really matter, the professional attitude to take is just to not to say anything, that way there is nothing to misinterpret regardless. Really, there should be a policy as to what the facebook account can be used for and what it can't be used for. Even small companies and business should aim to act with the utmost professionalism, no reason not to.

[Ross]

You can't control all the people all the time.

In this instance however I doubt that is the case and it was merely a poor form of humour. What I want to know is would your opinion on the subject change if the person responsible had simply put a ;) after it?

That's a very good question mate :)

And it's difficult to answer in retrospect. But truthfully, probably, yes I would think differently. I'd still be intrigued to know why the company is subscribed to a facebook group called "I'd rather have AIDS than drive a saxo" though. Kinda two faced.

[Gandi699]

What sort of twat posts on that kind of facebook page any way?

[Brettles1986]

That's a very good question mate :)

And it's difficult to answer in retrospect. But truthfully, probably, yes I would think differently. I'd still be intrigued to know why the company is subscribed to a facebook group called "I'd rather have AIDS than drive a saxo" though. Kinda two faced.

Yeah that's a point, I didn't notice it was on that page and I'm guessing the same could be said of you though assuming you are as well.

[Ross]

Yeah that's a point, I didn't notice it was on that page and I'm guessing the same could be said of you though assuming you are as well.

I am yeah - but I'm on it to see what's posted (it's where they rip into guys a bit like barry boys etc for no real reason). I've never posted :p

[Bound]

If saxo's are shit, that's for the owners to say, not the parts suppliers. :p

Brings the company into disrepute though really I think, and not to mention, makes them look immature.

Well even if it was a company that had nothing to do with the page, say a fireplace supplier, it would still be unprofessional. The fact that they aren't exclusive from one another is even worse!

[Chr15]

I 'liked' that group ages ago, got removed because I liked 50+ comments! Quite a lot of people from here are fans anyway, the creator drives some tatty old 300ZX iirc