Ebay refund - this seem right?

[monka]

Brought some bulbs on ebay, came through as the wrong ones, told the seller, they have kindly agreed to just issue a refund, this is the email i got from them, seems a bit weird to me, as before i have just clicked a series of buttons or something on ebay, cancelling the item etc etc to get the refund. never had anything like this.


Dear buyer ,

Thank you for taking your time to write to us.

Sorry our product troubles you so much. Maybe there is something wrong with it. We will be responsible for any damages or losses incurred in the shipping process. Since the postage is beyond the price of the item itself, we will refund you without asking for returning the item. However,please give us you detail information that we metioned below:

If you make the payment with paypal, please give us your Paypal information below for refund:

Your eBay ID__________________

The Item/Items Number________________ (quantity)

Your PayPal email address for receiving the refund _______________

BTW,As the new policy from ebay,they will take more higher final value fee than before.Do you agree us to cancel the order after refund?Pls kindly fill your answer 'YES or NO ' in the blank ________
If ok,we'll send an Email of order cancellation from EBay for confirmation after refund.And hope you can accept the cancellation.

So that we can refund to you correctly and rapidly.

We apologize again!


Thank you and have a great day.

[mlawlan69]

China by any chance?

They should have the transaction already so that info they should have...

[Boombang]

Start a dispute, should sort it pretty quickly.

[chimnehp0ts]

no dont start a dispute as they agreed to a refund. ive had that before. fill the form in and send it back with the bulbs/as a return email.


its only to cover themselves if you said that you didnt recieve the refund. sending the order cancellation part is to get them back the listing fees for the item on ebay. pretty standard.

[devilsadvocate]

They probably sell 1000's of things a day and to get someone to go through and find your item and email address etc would cost more than the few quid for a bulb.

You complain
They send you a standard (probably automated) response
You fill it in
They refund you.

They are not asking for bank details, just details they have already anyway. They must know products break and their profit margin is probably huge considering they are made cheaply in bulk so they just issue refunds for all complaints.

[rob_s]

As said there returns volume is probably loads daily! This is just a way of doing it

I deal with any returns personally and I do now ask for items back as iv had in the past people trying to return me there own old broken parts passing it off as there own

But for the ones selling thousands a month it's a job in its self just dealing with returns and questions