sainsburys!!!

[Matt_e]

Right the other day i served a person quite high up in sainsburys, the regional manager or something like that. anyway because i didnt make conversation with her, (i did say hello would you like any like any help with packing and goodbye) she went and told the manager and now i have to attend a disciplinary hearing. do you think this is unfair

[Leo]

entrapment at its finesssssttttt

[Steve]

yes i do! bastards......... dont think should be disciplened at all, should just have some training on customer service at the most.

leave and go to tescos!

[DREAMER]

thats abit harsh half the time wen i get served enywere you say hello to be polite and they look at you daft.

[hesslevtr]

all part of retail

i used to work in super markets fitting shelfs etc and heard some right weird storys

some of them regional managers are right cunts to the project managers are worse

[Matt_e]

i bet if a customer said anything nothing would happen of it

[dingle]

that's a bit harsh

[Steve]

tossers man! aldi are meant to be good to work for! but need good customer service, well thats what the managers say, customers couldnt really give a fuck aslong as there in and out easy as possible!

[kcsaxo]

thats a shit one, tell her to go fuck herself, these people are just on power trips. what happens if the customer just wants to do their shopping and doesnt want to have a chat? ask them that when your in for the hearing. also point out that maybe someone will class that as harrassment as you kept on pestering them to talk. i dont mean to sound funny but really go to town with this one as its plain stupid.

[Certi]

Were you given customer service training when you started or at any point since you've been there?

[Matt_e]

how are you supposed to start a conversation with a total stranger, who you only see for like 2mins?

[Mitchell]

id tell her to fudge off and choke her with a carrier bag

what a cow

[Matt_e]

Were you given customer service training when you started or at any point since you've been there?


yes, but she only had a couple of items hardly enough time to start a conversation with her

[Certi]

Yeah I know what you mean, but as Hessle said, it's all part of the retail business these days. Seems a bit harsh to put you straight to a disciplinary though.

[Danr]

yes, but she only had a couple of items hardly enough time to start a conversation with her

hmmm, when i was there i just made sure i smiled and was nice etc. Did you do all the scan and pack stuff?

[Matt_e]

hmmm, when i was there i just made sure i smiled and was nice etc. Did you do all the scan and pack stuff?

you dont have to do that anymore you can just ask if they need a hand with packing

[tom187]

Go to Tescos ;)

Nah seriously, at my work we have like a mystery shopper who comes in and sees what we do asks us questions etc.

Its always a different guy/girl.

Because I didn't say anything more than goodbye after she left I got a warning..

Even refilled her water bottle as I thought she was quite HAWT.

Didn't really wna make too much eye contact because she might think im perving on her as she was in a bikini...

Btw I'm a lifeguard lol.

[Mark51]

tell them to get fooked and go work at ASDA

[brianS]

considering they tell you to engage with customers in your induction before they even let you on the tills, i think its quite fair that you are pulled up on it, you must know how much they like thier MCM and MAC stats.

the discaplinary will just be a chat with your line manager, and a bit of retraining. dont worry about it

[Matt_e]

considering they tell you to engage with customers in your induction before they even let you on the tills, i think its quite fair that you are pulled up on it, you must know how much they like thier MCM and MAC stats.

the discaplinary will just be a chat with your line manager, and a bit of retraining. dont worry about it


i know what you mean but its not like a didnt talk at all to her is it?

[brianS]

think though, she could have just been joe public, wasnt impressed and then wouldnt go back, thats 1 customer lost. or if it was the MC then thats a strike off on the score which will affect everyones bonus.

it may seem harsh but you are in a people communicating environment, just smiling and asking if they need their bags packed doesnt cut it in this day and age unfortunatley.

(i know how they think as im a night manager there thats all)

[Dave86]

I'd say that was pretty harsh. I don't see what else you can do. You were polite so i dont see the problem!

[Danr]

you dont have to do that anymore you can just ask if they need a hand with packing

Bet you wouldn't have got a disciplinary if you had though. Thats what its about in them places. Go the extra mile and you'll be rewarded.

I did and i never had to worry about anything.

[Matt_e]

i think because it was some one high up their making a big deal about it, if it was a customer they probley would have just had a word with me

[Viper]

Right the other day i served a person quite high up in sainsburys, the regional manager or something like that. anyway because i didnt make conversation with her, (i did say hello would you like any like any help with packing and goodbye) she went and told the manager and now i have to attend a disciplinary hearing. do you think this is unfair

tell her family shee sleoppt with the fsmily pet!! then sher iwll lose them asll, and probably her jovb:y: :hug: :drink: :drink: :drink: :drink: :drink: :drink: :drink:

[Matt_e]

tell her family shee sleoppt with the fsmily pet!! then sher iwll lose them asll, and probably her jovb:y: :hug: :drink: :drink: :drink: :drink: :drink: :drink: :drink:

yea thank for that :ponder:

[brianS]

just go along to it, sit down, understand that you obviously fell below the expectations of that person and what sainsbury's expect convince them it was a one off, go through a bit more training and just take on board what they say.

[Rosco906]

pretty harsh

typical high manager bitch!

[milesg]

go tesco m8 thats where im at! anyway that is really unfair, did you sign up to a trade union if so get them to represent you

[Hannah]

I had to do that once, served a lady and apparantly I threw a potato at her! I didn't obviusly but I got bollocked for it.

Sainsburys has always been sh*t, once we had a items per minute and if you scanned less than 12 per min you'd have to be re-trained etc. Its so stupid

Hannah,

[Viper]

why would yoyt reow a vegtsble at someon..
not vry njice hsnah!!

[Hannah]

why would yoyt reow a vegtsble at someon..
not vry njice hsnah!!
ooook pisshead

I didn't do it, would of loved to though...stuck up cow

Hannah

[Viper]

mre a suck up cow? :p

i potaotes hur. don theoe them!

[Hannah]

mre a suck up cow? :p

i potaotes hur. don theoe them!

Has someone been on the council pop?...

[MTR]

Reminds of my brief stint in Game. The shite we had to say was just out of this world. Classic case of american owners trying to apply their training to England, it always ends badly! ;)

[Viper]

Has someone been on the council pop?...

that was a possibility, yes..

[Angel]

it is a bit harsh m8 ... if that was where some1 usually does there shopping then they would come back anyway ... bosses sometimes they should all be shot !!

[Cal]

That is harsh... there must be someone in the company you can talk to?

[lottaroo]

That sounds dead harsh mate, Im lucky if I get a hello, goodbye ect at my supermarket!

[vidal]

I would have thought that if it's in the person's job description

"greet shopper, offer to pack bags, make inane conversation for 30 seconds" or some such, and she didn't do it then harsh as it may seem, it is a failing by that person to abide by agreed standards. (you did agree to those standards by taking the job).

Sorry, but if those are the expected norms, and you didn't meet them, then you're a little like Heather McCartney - you haven't got a leg to stand on.

[AaronG]

Sainsburys is shit end of!

I once phoned in sick so i could co to a children in need thing which was being televised.

I got back to work and no one said anything a couple of days later they call me to the mangers office trying to make me confess to faking my illness i denied it right to the end then they told me i was seen on the tv... I laughed and said show me this evidance, they didnt know what to say and it was my word against theirs and I got away with it!

Alot of people done the same but when they were told they were seen on tv they admitted it and got written warnings!

[Chris]

Report her for the same thing... she didn't start a conversation with you... she's suppose to set the example being High up and all that! LOL :)

Chris :)

[Matt_e]

Report her for the same thing... she didn't start a conversation with you... she's suppose to set the example being High up and all that! LOL :)

Chris :)

lol you got a point

[brianS]

Sainsburys is shit end of!

I once phoned in sick so i could co to a children in need thing which was being televised.

I got back to work and no one said anything a couple of days later they call me to the mangers office trying to make me confess to faking my illness i denied it right to the end then they told me i was seen on the tv... I laughed and said show me this evidance, they didnt know what to say and it was my word against theirs and I got away with it!

Alot of people done the same but when they were told they were seen on tv they admitted it and got written warnings!


you got pulled up for calling in sick when you were not, and you moan about it?

ok


i didnt go to work last night due to smashing my foot with a pallet truck, i wont get pulled up for that as they knew about it. or it could be joys of being in management there.


As said before, go, take it on the chin, get the talk about retraining etc take heed of what they say and that will be it.

[Graham]

thats what happened to one of my mates who works at sainsburys, except he didnt even say hello or bye cause he had a hang over :P but its only sainsburys who cares if they arent the politest people in the world. its not like you get paid loads to be polite!

[brianS]

no but you get paid to be in a customer service role which involves interaction to a certain level with customers.

[MikeCracknell]

They do this all the time, the must have a target to meet for disciplinary hearings.

We had Dino Adriano come to our store (former executive) and he moaned about everything and the queue for disciplinary hearings outside the managers office was huge.

All you'll get is a verbal warning, maybe written at very worst.
But hey, a written warning at Sainsbury's isn't going to jeopardise your career is it?!?!?!

[Japman]

that is unfair mate.id take it futher

[vidal]

Sainsburys is shit end of!

I once phoned in sick so i could co to a children in need thing which was being televised.

I got back to work and no one said anything a couple of days later they call me to the mangers office trying to make me confess to faking my illness i denied it right to the end then they told me i was seen on the tv... I laughed and said show me this evidance, they didnt know what to say and it was my word against theirs and I got away with it!

Alot of people done the same but when they were told they were seen on tv they admitted it and got written warnings!


And I bet your colleagues who had to do your work whilst you were absent were really glad about it weren't they? don't come "the but it's for charideee" line, you let your colleagues down for your own selfishness. What was wrong with sticking a fiver in the collecting tin?

[Rocko]

tossers man! aldi are meant to be good to work for! but need good customer service, well thats what the managers say, customers couldnt really give a fuck aslong as there in and out easy as possible!

yeah but you have to have at least 12 A* G.C.S.E's to work there mind

:ponder:

[kenny]

does seem harsh mate, ask why she reported you and see what she comes back with.