if they know the history they should give you a higher value, there usually not too bad and quite honest but like everyone they always like to try and pay as little as possible all i can say is fight it till the end...
slightly different but i bought my saxo from a garage and after only 5 days it blew a spark plug out of the cylinder and was off the road i just wanted to do whatever it took to just get it back on the road regardless of cost everyone kept saying make the garage pay for it...
as hard as it was i waited ended up getting 300 pound back to fix it and only cost me 80
so pays to be patient and fight it till the end
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