Saxperience - Citroen Saxo Forum - View Single Post - British Gas trying to nail me in the arse

Manu · 19th August 2014, 12:40

My mum went through the exact same story a few years back. She was overcharged to the tune of £800, they did not budge until she called watchdog and it was sorted within the half hour.

Surely they should offer more flexibility, as they often overcharge people under the guise of spreading out the cost throughout the year and give you affordable bills during winter. Well I think that's more like a smoke screen for them to score more money than what is due, and when it is due.

I don't think you should be penalised for their lack of accurate estimates. They should have sent someone to read the meter. I think you have reasonable grounds to complain.

http://www.ombudsman-services.org/energy.html

http://www.which.co.uk/switch/energy...w-to-complain-

Anyone else find their bill statements extremely hard to understand?

19th August 2014, 12:40	#3
Manu Saxperience Addict Join Date: Dec 2009 Posts: 11,712 Car(s): A6 Le Mans tuned/A3 TFSI tuned	My mum went through the exact same story a few years back. She was overcharged to the tune of £800, they did not budge until she called watchdog and it was sorted within the half hour. Surely they should offer more flexibility, as they often overcharge people under the guise of spreading out the cost throughout the year and give you affordable bills during winter. Well I think that's more like a smoke screen for them to score more money than what is due, and when it is due. I don't think you should be penalised for their lack of accurate estimates. They should have sent someone to read the meter. I think you have reasonable grounds to complain. http://www.ombudsman-services.org/energy.html http://www.which.co.uk/switch/energy...w-to-complain- Anyone else find their bill statements extremely hard to understand?