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Originally Posted by Yates
Everyone days how expensive energy is. When I had problems, having never paid bills before and wondering if it was right, I asked everyone I knew what they paid. I'm taking it you didn't do any of that? You can even go on comparison websites and put how many live in house and so on and it shows what's best deal for you and what u expect to pay
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Sorry, are you saying I should actively investigate the payments I’m making, even after British Gas have confirmed them multiple times? I am the first out of my group of friends to purchase a house and so the topic of bills or energy prices has never come up with my friends. Prior to buying a house, I rented for three years with my girlfriend. During that time, she paid all the bills and we never discussed how much they were costing. After purchasing my house, I signed up to British Gas based on a recommendation from my mortgage advisor. I have no previous exposure to energy costs and have never looked at comparison websites.
Quote:
Originally Posted by 0rang3peel
Ok so for you the best case scenario is that they let you pay for the energy in a manageable way as one way or another the energy has been used, despite you potentially thinking you were using less than you actually were. (as you acknowledged)
So agree a payment plan with them, if they won't agree to something that you feel manageable or fair then make a complaint (assuming you've already done this and had an outcome you dislike) you need to speak to their exec complaints team and if they fail to help you need to take it to the omsbudsman.
They will usually try to resolve something before the omsbudsman comes in because it costs them money.
https://www.britishgas.co.uk/busines...unt-complaint/ |
The complaint is ongoing (as said in post #25). In my opinion, £200 a month is not a reasonable repayment plan. I could buy my girlfriend a nice E93 BMW for less than that haha.
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Originally Posted by ghaz
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I haven’t mate, thanks for the link.
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Originally Posted by Psycho18
Anyone on British Gas deserves to be nailed in the arse. Get on the comparison sites lad
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I know that now haha – and I will be doing in the future. There’s no way I’m staying with the incompetent, robbing people at British Gas, and I will be actively advising my friends, family and colleagues to avoid them too.
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Originally Posted by Psycho18
Do a search on moneysavingexpert. I'm sure that Martin Lewis did an article on getting out of this kind of thing.
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I’ll have a search, cheers mate.