^^^ scare mongering bullshit sales tactics.
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Originally Posted by Stissy
Out of interest, where do you work?
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French electronics and reverse engineering company called SBE. Really, cracked screens are the number one problem, the second is water damage, the third one is damaged/missing buttons and that's about it. Internal parts breaking down on their own almost never happens, apart from design flaws such as what's been seen recently with the apple recall on iphone 5 batteries.
As above, don't be clumsy, buy a decent case and you'll be fine. Most cracked screens are because of people either dropping their device, or sitting on it. I cracked my previous phone screen because of a tight jeans pocket, hence why not bothered again and got a bar phone.