If you are waiting for a refund DO NOT close the case as you will not be able to reopen it or any other case for that transaction. if you have requested a refund the the seller can issue a refund while the case is open and once he has refunded paypal closes the case automatically. the expected closure date if no response from seller will be noted on the case somewhere.
As for packaging on he bonnet sent, its totally in sufficient that bonnet was always going to get damaged like that. I have been trading for 4 years and will NOT send bonnets its too risky they are too big a target for damage
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