Clifford use a programme called clifnet wizard (or something along those lines, I've not worked with them for about 12 years) the locking on pull away is a safety feature but I agree it's annoying! The auto arm is usually only the immobiliser arming unless the concept 500 is different as the last things I was fitting were the concept 300 and the g4 series.
You can buy the cable and disc on ebay so you can change all your own settings a lot easier or find a local installer that can do it for you but if I remember right, I think at the back of the book is all the options you can control via your valet switch, not always the easiest instructions to follow.
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