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21st August 2013, 18:03
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#1
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Saxperience Post Whore
Join Date: Oct 2010
Location: Lincoln
Posts: 5,642
Car(s): 1985 E28 BMW 525E 2.7
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Simple Warning - Phone Warranty
A few of you know that a couple of weeks ago I had a minor issue with my phone. I put it on charge and it immediately started sizzling, sparking and smoking. I unplugged it straight away but it was too late. The connector port and bottom of the phone was completely melted.
Now, two weeks ago I sent it to Samsung for repair as it's still in warranty. After alot of messing about I finally got some answers today.
Samsung were REFUSING to repair the phone due to "liquid damage" Now, the moisture detector in the battery compartment was NOT triggered. The phone has NOT been wet. I told them this.
Now, the bit that affects you. Almost all phones sold these days have a connector port WITHOUT a rubber shield. It turns out that humid weather had caused a tiny amount of moisture within the connector port and then caused the phone to catch fire.
ANY indication of moisture = Instant warranty void.
Luckily, due to a nightmare two weeks with Samsung they have decided to repair the phone as a Good Will Gesture.
Bare this in mind guys! I'd hate to see others stung the same way!
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21st August 2013, 19:00
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#2
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Saxperience Hardcore!
Join Date: Sep 2007
Location: Jail - Whitby
Posts: 15,034
Car(s): 520bhp Honda Jazz
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If you had it less than a year, I would have taken it back to the shop i got it from.. Just like when i got RROD on my xbox, I'd had it a week shy of a year.. Rather than send it to Microsoft, i took it into game, instant replacement! Not sure if a phone company would do the same like..
I don't see how humid weather could fuck a phone over though, my iPhone comes in the bathroom when i have a bath or shower, plenty of moisture in there, not had any issue with any of the 3 I've had!
Bit of a shitter if Samsung are shafting people with that like
__________________
Life's a bitch, then you die.
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21st August 2013, 19:32
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#3
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Saxperience Forum Bum
Join Date: Apr 2013
Location: Jarrow
Posts: 4,022
Car(s): 2003 Icelandic Grey 16v VTR
1991 Daihatsu GTti
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If you think about the amount of people who would just accept them saying no, makes it worth thier while.
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21st August 2013, 22:27
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#4
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Saxperience Post Whore
Join Date: Oct 2010
Location: Lincoln
Posts: 5,642
Car(s): 1985 E28 BMW 525E 2.7
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Quote:
Originally Posted by smiith
If you had it less than a year, I would have taken it back to the shop i got it from.
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This doesn't apply anymore. You'd be returning it on warranty. Samsung now only offer a REPAIR WARRANTY. Meaning that you must send it off to be repaired before a replacement will be issued.
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21st August 2013, 22:43
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#5
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Saxperience Hardcore!
Join Date: Sep 2007
Location: Jail - Whitby
Posts: 15,034
Car(s): 520bhp Honda Jazz
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Samsung suck, Least apple let you take it back to an apple store, and let you trade it in, plus a few quid to buy a reconditioned unit if its fucked
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Life's a bitch, then you die.
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21st August 2013, 22:54
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#6
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Saxperience Forum Bum
Join Date: Dec 2012
Location: Perth
Posts: 3,663
Car(s): Peugeot 106 1.1 Turbo
Peugeot 106 1.5D Turbo
Peuge
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Quote:
Originally Posted by smiith
Samsung suck, Least apple let you take it back to an apple store, and let you trade it in, plus a few quid to buy a reconditioned unit if its fucked
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Samsung Galaxy here.
pwns all Apple.
Good day, sir.
In fact, the true pwner is Nexus series imho.
__________________
The rain kept a trollin'
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22nd August 2013, 10:43
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#7
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Saxperience Hardcore!
Join Date: Sep 2007
Location: Jail - Whitby
Posts: 15,034
Car(s): 520bhp Honda Jazz
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Quote:
Originally Posted by MartinObviously
Samsung Galaxy here.
pwns all Apple.
Good day, sir.
In fact, the true pwner is Nexus series imho.
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Your opinion, you are entitled to it..
It may have better internals, but the iPhone is a miles better built phone, and iOS is way better system to use.
Every Samsung and HTC and such i have ever held, just feel like cheap tat
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Life's a bitch, then you die.
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22nd August 2013, 10:46
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#8
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Saxperience Post Whore
Join Date: Aug 2010
Location: Little Mill, South Wales
Posts: 7,547
Car(s): Mondeo ST TDCI
Saxo VTS
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HTC One ftw, it is by far the best phone I have ever had and I have strayed away from Apple so am by no means biased.
Made of light weight metal and is extremely responsive, slightly bigger than the Ifail 5 but that soon seems like a good thing. Screen and audio quality is brilliant also.
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Quote:
Originally Posted by Giraffe
I'm happy being a north easternly smoggie bender.
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Last edited by Brettles1986; 22nd August 2013 at 10:49.
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22nd August 2013, 11:14
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#9
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Saxperience Hardcore!
Join Date: Sep 2007
Location: Jail - Whitby
Posts: 15,034
Car(s): 520bhp Honda Jazz
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It is a really good phone, it just feels cheaply made to me, plus aren't HTC going bust?! Sure microsoft were buying them
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22nd August 2013, 11:42
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#10
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Saxperience Post Whore
Join Date: Aug 2010
Location: Little Mill, South Wales
Posts: 7,547
Car(s): Mondeo ST TDCI
Saxo VTS
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They won't be going bust, they make money year on year but their profit has shrunk as og late. They are still 4th largest phone make and imagine in places like China they are pretty big.
__________________
Quote:
Originally Posted by Giraffe
I'm happy being a north easternly smoggie bender.
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22nd August 2013, 16:02
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#11
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Saxperience Hardcore!
Join Date: Sep 2007
Location: Jail - Whitby
Posts: 15,034
Car(s): 520bhp Honda Jazz
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__________________
Life's a bitch, then you die.
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22nd August 2013, 16:37
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#12
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Saxperience Forum Bum
Join Date: Mar 2012
Posts: 3,593
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Quote:
Originally Posted by Brettles1986
HTC One ftw, it is by far the best phone I have ever had and I have strayed away from Apple so am by no means biased.
Made of light weight metal and is extremely responsive, slightly bigger than the Ifail 5 but that soon seems like a good thing. Screen and audio quality is brilliant also.
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I agree! Maybe not the best phone I've ever had but its damn good.
I think the reason smiith thinks it feels cheaper is because its much lighter than an iPhone despite being larger. And made out of aluminium rather than glass and shit lol.
I've had mine a good few months now, never goes slow, never freezes, battery isn't horrendously bad etc. The only thing I'm not keen on is the camera, even though people see the pics and say its quality, I'm not as impressed for some reason
..
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22nd August 2013, 18:10
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#13
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Saxperience Forum Bum
Join Date: Dec 2012
Location: Perth
Posts: 3,663
Car(s): Peugeot 106 1.1 Turbo
Peugeot 106 1.5D Turbo
Peuge
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Quote:
Originally Posted by smiith
Your opinion, you are entitled to it..
It may have better internals, but the iPhone is a miles better built phone, and iOS is way better system to use.
Every Samsung and HTC and such i have ever held, just feel like cheap tat
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iOS is a Linux rip off. It's no better than Android. both are horribly inefficient.
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The rain kept a trollin'
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22nd August 2013, 18:39
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#14
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Frequent Poster
Join Date: Feb 2012
Location: Portsmouth
Posts: 568
Car(s): 1992 MX-5 1.6 SE
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iOS is built from Unix not Linux. Hardware and software integration will always be better. Notice how Android phones require 4 cores and 2GB of ram to run smoothly yet an iPhone can out perform on half that spec? iOS may lack as many features but it is far more refined.
Sent from my iPhone 5 using Tapatalk 2
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22nd August 2013, 19:14
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#15
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Saxperience Forum Bum
Join Date: Dec 2012
Location: Perth
Posts: 3,663
Car(s): Peugeot 106 1.1 Turbo
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Quote:
Originally Posted by lewismonteith
iOS is built from Unix not Linux. Hardware and software integration will always be better. Notice how Android phones require 4 cores and 2GB of ram to run smoothly yet an iPhone can out perform on half that spec? iOS may lack as many features but it is far more refined.
Sent from my iPhone 5 using Tapatalk 2
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I disagree slightly
also, see the bit I highlighted, would you like to back that up for me? I had smoothish running android on a RaspberryPi and trust me, it's no where near the specs you've mentioned.
iPhone only dominated the market because people wanted to be hipster - that doesn't mean it's the best.
Typical apple, it's all looking fancy and smooth and expensive, but it's not hardocre, and usually has some funny security loop holes they've always been like that.
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The rain kept a trollin'
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22nd August 2013, 19:49
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#16
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Saxperience Hardcore!
Join Date: Sep 2007
Location: Jail - Whitby
Posts: 15,034
Car(s): 520bhp Honda Jazz
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Apple succeeded for its simplicity of use.. Even a 4 year old can pick it up, and know how to work it within 10 minutes.. A 10 year old can learn all the features of the phone in 10 minutes.. That's their selling point!
Nothing to do with hipster, it had all kicked off before that! Plus the fact most kids got iPods years ago, when they were in school, so just common sense to most to get an iPhone, which runs the exact same system!
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Life's a bitch, then you die.
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22nd August 2013, 20:14
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#17
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Frequent Poster
Join Date: Feb 2012
Location: Portsmouth
Posts: 568
Car(s): 1992 MX-5 1.6 SE
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Quote:
Originally Posted by smiith
Apple succeeded for its simplicity of use.. Even a 4 year old can pick it up, and know how to work it within 10 minutes.. A 10 year old can learn all the features of the phone in 10 minutes.. That's their selling point!
Nothing to do with hipster, it had all kicked off before that! Plus the fact most kids got iPods years ago, when they were in school, so just common sense to most to get an iPhone, which runs the exact same system!
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An iPhone ticks every box for most people
Sent from my iPhone 5 using Tapatalk 2
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22nd August 2013, 23:11
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#18
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Saxperience Forum Bum
Join Date: Dec 2012
Location: Perth
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Car(s): Peugeot 106 1.1 Turbo
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I'm still waiting for a comparison...
Simplicity of use isn't really a selling point when it comes to choosing a brand. They're all the same style. home page, apps with coloured icons.
Menus are logical.
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The rain kept a trollin'
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27th August 2013, 18:50
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#19
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Saxperience Hardcore!
Join Date: Sep 2007
Location: Jail - Whitby
Posts: 15,034
Car(s): 520bhp Honda Jazz
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Quote:
Originally Posted by MartinObviously
iOS is a Linux rip off. It's no better than Android. both are horribly inefficient.
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Quote:
Originally Posted by MartinObviously
I'm still waiting for a comparison...
Simplicity of use isn't really a selling point when it comes to choosing a brand. They're all the same style. home page, apps with coloured icons.
Menus are logical.
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I never said it was better, i said it was better to use which it is, like i stated, even children can sus an iphone/ipad out in next to no time!
Which is why more people buy apple.. They have a go on their mates, its easy to use, they get one!
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27th August 2013, 20:05
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#20
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Saxperience Post Whore
Join Date: May 2009
Location: Birmingham
Posts: 5,801
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I had a brand new xperia arc S that i had in my back pocket. I think i must have sat on it and popped the LCD but not cracked the glass.... It just came out my pocked looking like a dropped laptop screenbleed.
Sent it to Sony and to be fair to them they replaced the screen free..... No idea how i got away with that one.
I work in I.T and sometimes we have to deal with Samsung support when we need something repairing or replacing under warranty and they are notoriously difficult to deal with. They passed me from one person to another, it was just a nightmare. All for a tablet keyboard that wouldn't click on properly.
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Quote:
Originally Posted by saxostevtr
had my car lowered 40mm front and back and now the whole car seems to vibrate.
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Quote:
Originally Posted by nappert
bet your bird likes it tho
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