My Phone - Saxperience

xsmile_be_happyx · 14th February 2007, 04:48

I woke up an hour ago, was looking at my phone and replying to a text, fell back asleep and woke up about ten minutes ago and the screen on my phone has cracked, like the inside of it. The phone is not even two months old yet, do u think i should take it back and see if i can get it fixed? Would they wipe my phone memory if i did? Im so annoyed and not happy!!!! Any help would be appreciated

LucaZone · 14th February 2007, 04:58

more than likely you'll just be offered a new fone if its contract. Whether its possible to transfer the contents of the memory is a different matter.

From experience in the past....its not normally possible

xsmile_be_happyx · 14th February 2007, 05:01

Do they honestly offer you a new one if its contract? Theres no way it can be fixed, its got lines all the way up it, funny thing is how did it break, cause i aint dropped it or that. Yeah thats what i thought. Ive just read up on it and apparently the screen cracked on a saumsung d900 happens a lot

xsmile_be_happyx · 14th February 2007, 05:20

Im just off the phone to orange, i never actually expected anyone to answer but hey, says i have to phone back at 8am, to talk to the damages department, and they will get me a new one, he also said that its been happening a lot on the d900, so thats why ill def get a new one, least thats something!!

Dan · 14th February 2007, 08:28

They should replace it but some places wont unless its insured. They will probably have to wipe the memory yes, try and save what you can on the computer or sim card.

xsmile_be_happyx · 14th February 2007, 08:31

i dont have insurance though :s ive copied all my pics to the pc and all my contacts are on my sim

Delboy75 · 14th February 2007, 08:55

When i cracked my screen on my orange contract phone they were not interested at all as i didn't have insurance, It was a samsung D500.

I had the same thing happen as you, i texted someone, put it on the side and when i woke up in the moring the screen was bust???

Anyway i got the number for samsung from orange customer care, gave them a ring and they were very helpfull.
Sent me a prepaid special delivery envelope and said that they would repair it and send it back within 3-5 days (which they did).

They did state that if it was obvious abuse then a repair charge might apply, but it turned out the repair didn't cost me a penny

They did say that all info 'could' be lost from the phone, but mine came back fine

xsmile_be_happyx · 14th February 2007, 09:06

Quote:

Originally Posted by DelboyVTR

When i cracked my screen on my orange contract phone they were not interested at all as i didn't have insurance, It was a samsung D500.

I had the same thing happen as you, i texted someone, put it on the side and when i woke up in the moring the screen was bust???

Anyway i got the number for samsung from orange customer care, gave them a ring and they were very helpfull.
Sent me a prepaid special delivery envelope and said that they would repair it and send it back within 3-5 days (which they did).

They did state that if it was obvious abuse then a repair charge might apply, but it turned out the repair didn't cost me a penny

They did say that all info 'could' be lost from the phone, but mine came back fine

Just off the phone to orange, they werre quite helpful, they said that because my phone was outta of 28 days and i didnt have insurance that they didnt know if they could help me, she said they would do a diagnostic text on my phone, if that said it was faulty, then they would be able to help me, if not id need to get in contact with samsung. Dianostic test said my phone had a fault and that they could fix it. She then went on to tell me, that i may need to take out emergency cover, with you pay £30 and then £6 a month thereafter for insurance, i was like well i didnt break it, you can tell from your computer its not me, so she spoke to her supervisior, and they aint charging me the £30, but im gonna have to pay £6 every month for insurance, which doesnt bother me, because if the phone is gonna break again, i can just get a new one. So my new phone will be here between 6pm and 10pm

woooooo.

Dammit i wish i knew that, i deleted everything because i thought it would disappear anyway

saxoash · 14th February 2007, 09:20

This happened to my sisters one, we bought it from car phone warehouse when we took it back because screen cracked while in her pocket they said it would cost £40 as it was the user fault it cracked, bunch of twats what you supposed to do with your phone put it in a safe and never use it? (This happened with in a month of owning it) so we rang Samsung and all they said was send the phone to us and if we find that its the users fault (which it was but its a shitty design of the screen that allows the user to brake it so easily) then they would send it back and bill us with the postage.

This problem is all over the internet just like the dodgy iPod screen.

xsmile_be_happyx · 14th February 2007, 09:24

yeah i think its stupid to be honest, my phone showed up that its faulty, so i cant have broken it, yet they wanted me to pay money to fix it? Im like no thanks, least im gettin a new one though. Yeah i looked it up last nite, seems to break for no reason, u would have thought samsung would have done something about it