being messed about by comet

[shooorn94]

Right I've just about lost it now I'm getting quite annoyed:

As some of you may remember I returned my MP3 to comet for it to be fixed, only to be told I shall be issued a credit note and that I will be contacted within 28 days or before.

A week before the 28 days I contacted comet in my town asking how it was going as I hadn't heard anything and how I would go about receiving the credit note (e.g. through post, go to store and collect etc.) I spoke to Beverly. She told me that it was just waiting to be processed and sent off, and not to worry. Fair enough i thought.

2 days after the 28 days I contacted the insurers after getting their number through a online chat person. He told me that they hadn't received the item and that he didn't know where it was. He left me on hold and got back to me stating it was still at comet!!!

A week and a half after the 28 days I went into comet and asked where the beejesus is my MP3 player? She (Beverly who I spoke to earlier) told me that she did not know and that it was not on the system.... she rang the insurers, they spent 5 minutes on the phone with her whilst I contacted the mrs. informing her how annoyed I was. Beverly turned around and told me it was still in the back waiting to be wrote off so that I could be sent the credit note.

I said "right ok when Can i expect my credit note?"
She then told me that "it would be here by the weekend, and if it doesn't arrive by the weekend I should visit her on Monday and talk to her about it again"

As you can probably guess they still haven't tried contacting me!

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To be completed honest I'm getting fed up of running after them and waiting for them why should I have to keep ringing them up? This is bad customer services tbh. What can I do and what should I do? Any extra help would be great chaps, I have the right mind to take this up with trading standards.

Will I ever see this credit note? It certainly doesn't seem like it...

I'm going into comet tomorrow before work, I just want to demand the credit note there and then!