British Gas trying to nail me in the arse

[Psycho18]

Anyone on British Gas deserves to be nailed in the arse. Get on the comparison sites lad

[Psycho18]

Do a search on moneysavingexpert. I'm sure that Martin Lewis did an article on getting out of this kind of thing.

[Stissy]

Originally Posted by Yates

Everyone days how expensive energy is. When I had problems, having never paid bills before and wondering if it was right, I asked everyone I knew what they paid. I'm taking it you didn't do any of that? You can even go on comparison websites and put how many live in house and so on and it shows what's best deal for you and what u expect to pay

Sorry, are you saying I should actively investigate the payments I’m making, even after British Gas have confirmed them multiple times? I am the first out of my group of friends to purchase a house and so the topic of bills or energy prices has never come up with my friends. Prior to buying a house, I rented for three years with my girlfriend. During that time, she paid all the bills and we never discussed how much they were costing. After purchasing my house, I signed up to British Gas based on a recommendation from my mortgage advisor. I have no previous exposure to energy costs and have never looked at comparison websites.

Originally Posted by 0rang3peel

Ok so for you the best case scenario is that they let you pay for the energy in a manageable way as one way or another the energy has been used, despite you potentially thinking you were using less than you actually were. (as you acknowledged)

So agree a payment plan with them, if they won't agree to something that you feel manageable or fair then make a complaint (assuming you've already done this and had an outcome you dislike) you need to speak to their exec complaints team and if they fail to help you need to take it to the omsbudsman.

They will usually try to resolve something before the omsbudsman comes in because it costs them money.

https://www.britishgas.co.uk/busines...unt-complaint/

The complaint is ongoing (as said in post #25). In my opinion, £200 a month is not a reasonable repayment plan. I could buy my girlfriend a nice E93 BMW for less than that haha.

Originally Posted by ghaz

Have you contacted the ombudsman that regulates energy suppliers? http://www.ombudsman-services.org/energy.html

I haven’t mate, thanks for the link.

Originally Posted by Psycho18

Anyone on British Gas deserves to be nailed in the arse. Get on the comparison sites lad

I know that now haha – and I will be doing in the future. There’s no way I’m staying with the incompetent, robbing people at British Gas, and I will be actively advising my friends, family and colleagues to avoid them too.

Originally Posted by Psycho18

Do a search on moneysavingexpert. I'm sure that Martin Lewis did an article on getting out of this kind of thing.

I’ll have a search, cheers mate.

[Giraffe]

You can't buy a nice E93 for less than £200 a month because if you're paying monthly then you haven't bought it you wanger.

I'm confused here like. If you were giving them readings and the bill came back with the readings that you'd given them on it, how have they undercharged you? Was the price per unit wrong?

[Pat_Vts]

Originally Posted by Giraffe

You can't buy a nice E93 for less than £200 a month because if you're paying monthly then you haven't bought it you wanger.

I'm confused here like. If you were giving them readings and the bill came back with the readings that you'd given them on it, how have they undercharged you? Was the price per unit wrong?

The E93 bit made me chuckle a little,

Just discuss it with them calm and reasonably - you will come to a swift and satisfactory conclusion if you do!

[Stissy]

Originally Posted by Giraffe

You can't buy a nice E93 for less than £200 a month because if you're paying monthly then you haven't bought it you wanger.

I'm confused here like. If you were giving them readings and the bill came back with the readings that you'd given them on it, how have they undercharged you? Was the price per unit wrong?

Finance brav. Gerrin’ u the things u want, now.

Well this is my point. I thought my bill was low. So I contacted them, they said it was fine. I then received another bill, which I thought was low again. So I contacted them again, this time they asked me to send them a meter reading, which I did, and they sent me a new bill, which was the same as it was prior to me sending them a meter reading. This process continued for months, until they landed a fat letter on my doorstep saying I owe them £1k+, then told me I have to pay them back at £200pm. My argument, was that it’s their fuck up. They should be apologetic and allow me to negotiate a payment plan – I’m not disputing the payment, I am complaining to them for the fact that they’ve fucked up, despite me trying to tell them, and now they’re demanding a payment plan that inconveniences me financially.

[AdamH]

I had the same with EON...

Phoned up with readings yet the bills were coming in fairly low..

In January I was hit with a £600 bill which I complained about...A month went past but as I kept the dates and times when I called with the readings they didn't have a leg to stand on and eventually I ended up paying a fraction of what they were trying to charge me..

I quickly left and haven't had a problem with southern electricity so far.

[Stissy]

UPDATE:

Although I am in the middle of a dispute with British Gas, I have received a new letter. Which states: because of my unpaid bill, my case is being passed to a Collections Agency who will be visiting my property within the next few days to recover the cost.

I will be charged a fee of £54 by the Collections Agency, along with a further £52 for the application for a legal warrant to enter my house, and an exclusion fee of £150.

I think the next step it to contact the Energy Ombudsman Services.

[Yates]

You say you had were the first of your mates to buy a house so didnt talk to them about it, but then you say you rented a house with your lass, who paid all the bills, so you didnt think to ask her?! i take it you just appeared on earth one day? Cos what i did is ask parents and other people who owned a house - people at work and that. OR do i take it you dont work or have parents?

[Stissy]

Originally Posted by Yates

You say you had were the first of your mates to buy a house so didnt talk to them about it, but then you say you rented a house with your lass, who paid all the bills, so you didnt think to ask her?! i take it you just appeared on earth one day? Cos what i did is ask parents and other people who owned a house - people at work and that. OR do i take it you dont work or have parents?

Sorry I must’ve missed the life rule where everything you do, I have to do too. haha.

[0rang3peel]

Originally Posted by Stissy

UPDATE:



I think the next step it to contact the Energy Ombudsman Services.

You should have contacted them ages ago.

[Yates]

Originally Posted by Stissy

Sorry I must’ve missed the life rule where everything you do, I have to do too. haha.

Nah mate it's not a life rule it's just common sense asking people who know. Defo don't have common sense. Asking on a saxo forum and then ignoring The advice then given for weeks too. Good one!

[Stissy]

Originally Posted by 0rang3peel

You should have contacted them ages ago.

You have to allow the energy provider a minimum of 8 weeks to resolve the issue before you can contact the Energy Ombudsman.

Originally Posted by Yates

Nah mate it's not a life rule it's just common sense asking people who know. Defo don't have common sense. Asking on a saxo forum and then ignoring The advice then given for weeks too. Good one!

I must be missing your assumption of common sense because of my stupidity / lack of experience. Use your head.

[0rang3peel]

Originally Posted by Stissy

You have to allow the energy provider a minimum of 8 weeks to resolve the issue before you can contact the Energy Ombudsman.




I must be missing your assumption of common sense because of my stupidity / lack of experience. Use your head.

Shit man what's the latest update?

[D4MJT]

I'm just going to point this out, as it appears this has passed you by, but this is a pretty valid point for the future which Nicole has already touched on.

You really need to be on top of how much your energy costs, and how much you're using. If you move into a property in spring, and by mid summer you're using £20 a month gas, then set up a direct debit accordingly, come winter when it's colder and you're using more, your budgets are going to be fucked. You want to be overpaying during the summer months slightly against what's actually being used, so come winter when you use more, you're eating into the credit built up and not paying more.

Same with electric etc.

[Stissy]

Originally Posted by 0rang3peel

Shit man what's the latest update?

It’s with the Ombudsman at the moment. I also sent an email to BG on Friday showing all the correspondence my partner had made with them in an attempt to correct our bill. So I’m just waiting on a reply from both.

Originally Posted by D4MJT

I'm just going to point this out, as it appears this has passed you by, but this is a pretty valid point for the future which Nicole has already touched on.

You really need to be on top of how much your energy costs, and how much you're using. If you move into a property in spring, and by mid summer you're using £20 a month gas, then set up a direct debit accordingly, come winter when it's colder and you're using more, your budgets are going to be fucked. You want to be overpaying during the summer months slightly against what's actually being used, so come winter when you use more, you're eating into the credit built up and not paying more.

Same with electric etc.

This is a valid point. Nicole has touched on this, and I have already given a reply. Page 1 of this thread was very helpful, so let’s try to keep it like that. Please only reply if you’re posting something new/relevant and worthwhile.