rant about direct line! - Saxperience

bbewekim · 22nd May 2007, 11:30

Ok so i waited 6 weeks for them to sort my pass plus out!

They finally send it me back... the dumb fu*kers decide they should add money to my policy instead of deduct!

So instead of my insurance being 90 this month its 130 :@ and theyve turned around and said well tuff doo doo what we will do is make ur installments for the rest of the 9 months cheaper for you... great... im a student now have an overdraft of 460 quid because of their cock up.

oh and a 20 minute time on the phone with about 3 minutes of actually talking to someone!

argh!!!!!!!!!!!!!!!!!!

DevilDamo · 22nd May 2007, 11:40

You think Direct Line's service is bad? I'm assuming you've never spoken to Elephant via India

Are you sure you've read the small print correctly?

bbewekim · 22nd May 2007, 11:43

Quote:

Originally Posted by DevilDamo

You think Direct Line's service is bad? I'm assuming you've never spoken to Elephant via India

Are you sure you've read the small print correctly?

what you mean?

when i rang them up they had no idea why money was taken out, they put me through to a special department... they spent ages then came back to me saying "we have added 250 to your policy instead of taking it away, its a computer error, we are sorry and will refund the money through the monthly installments"

was going to ask them for extra due to 20 minute pointless phone conversation. Now i wish i said to them im apsolutely appauled blah blah, as payment insure me on a VTS for the same money!

*dreams*

DevilDamo · 22nd May 2007, 11:46

Oh I see. Tbh, there must be a little more to the story?

I can't see if they made a mistake like that, why they'd give the money back to you via reduced monthly installments. If they've debited your account with the incorrect amount, then have it refunded via the way they took it!?!

chrisni1986 · 22nd May 2007, 15:05

it costs them money to refund thru the system.. hence why they havent done so!

DevilDamo · 22nd May 2007, 17:05

But it was their fault so they should foot the necessary charges. It's not your fault they fcuked up. You want the money back, which they took out.

You said that you've also been put overdrawn... that means you'll also get charged by your bank. Because it was your insurance companys fault, then they should also foot that charge.

Saxo_Steve · 22nd May 2007, 23:13

Have to agree with DevilDamo, they should be paying you the money straight back instead of the installments and you should ask for money for the call and bank charges and if they refuse on the phone, put it in writing to them.

BBL · 25th May 2007, 01:34

ring them up and ask for overdraft charges and your money back, if they dont.... go to trading standards and the Financial Services authority, they will get raped then

bbewekim · 5th June 2007, 19:20

To update on this sitution, recieved a letter today off directline.

My monthly charges will now be 65.54 a month for the 8 months remaining on my policy.

now that fellas is a flipping bargain!!! 1.6 astra mk4 18 0ncb wo000p. im tempted to get a quote for an S now haha. as i can afford 100 a month.