British Gas trying to nail me in the arse

[Stissy]

Good afternoon Saxp,

I’m not 100% sure if this is the right place to be seeking advice on this topic, but it never hurts to get additional guidance, and who knows, someone might actually be pretty knowledgeable on the subject.

Here’s the backstory. My monthly bills from British Gas are usually around £70 for G&A. However, for the last X amount of months, I was receiving ridiculously low bills, we’re talking almost £0. With the fear of being lumbered with a huge bill, I contacted British Gas on several occasions, by post, phone, and email. Each time I was given the response “no sir, your bill is correct”.

Anyway, last month, a massive bill of £1k+ landed on my doorstep. Naturally I phoned the completely incompetent people at British Gas and complained. They said the best they can do is reduce the one-off payment to a monthly repayment of circa £200.

I understand I have to pay for the energy I have used, and I’m not trying to write off the debt or anything like that (please make sure you read and understand that statement, I can imagine people saying “you can’t get out of paying a bill”. That’s not what I’m asking). However, is there anyway out of this ridiculous monthly outgoing, or anyway around it? £200 is not unaffordable, but it’s seriously going to impact my beer money / potential savings.


tl;dr: British Gas messed up my bill and are now trying to make me pay it back in ridiculously high instalments.